My boyfriend bought a voucher for iFlorist and got me some flowers for our anniversary. The flowers were delivered over a day late and were not the ones he had ordered. Plus, having been in a fridge for well over a day, they were not as fresh anymore. In addition, he was charged for the voucher and also the full price for the flowers.
iFlorist will not offer a refund and can only apologize for what happened, but we have still paid over £44 more than we should have.
To reply as a company, please log in to your business account.
I'm sorry to hear that you experienced problems with your order. Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the inconvenience this must have caused. We take matters like this very seriously and are going to investigate thoroughly to avoid future problems. We are going to e-mail you personally on this matter and then we can arrange some suitable compensation. We hope this is satisfactory.