Order wasn't delivered even though I paid Astra to have it delivered on the day. Still unresolved.
I ordered flowers for my sister that weren't delivered. I paid extra to have them delivered on the day and as things stand my sister got no flowers even though I florist e mailed me to say they had been delivered, I am £35 out of pocket and the coustomer service team still haven't got back to me.
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Thank you for your feedback. Please accept our sincerest apologies for the non-delivery of your order, we welcome all feedback including bad feedback so that we can improve our services for the future. We will certainly be investigating why your flowers were not delivered. I will e-mail you personally regarding this matter to arrange some suitable compensation. We hope this is satisfactory.