Placed an order days in advance! Was not delivered on time. Family now thinks i do not care and took some convincing that i did make plans for stuff to be delivered. I am mortified that i had to make excuses for something i was prepared for! Their customer service dept is horrible. Cant phone them, just this silly online thing. It took me throwing my toys to get a delivery charge refund! I will not recomend this company! Please go to interflora! Much better!
We sincerely apologise for the late arrival of your gift and for any inconvenience caused. We do appreciate your feedback and will be addressing the issues to make sure this does not happen again. We would like to offer you a complimentary bouquet as way of an apology. I hope that we can prove that your experience was an unfortunate coincidence so that you again will use Iflorist in the future. I will e-mail you personally now regarding this matter.