Im a customer who spends over 100 of pounds just on one order ask for express deliver yet on two occassions have been let down by your service. Exteremly disappointed and not happy with even your online team that is there for help. Besides apologising i was given no information about why my order was delayed what was the reason for it. My pervious order was cancelled. Its a disgrace and very unforthnate because i was very fond the few times ive used your service but clearly i would not be doing so next time.
Thank you for your feedback I am very sorry to hear of the problems you have recently had with our services. We understand how disappointing it can be when your expectations are not met. We certainly do not wish to lose your valued custom, so we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. Please accept our sincerest apologies for all the inconvenience this has caused you. I will e-mail you personally now regarding this matter.