iflorist reviewed by

London, GB

1 Reviews

trustpilot stars
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trustpilot stars

Have bought better flowers from a petrol station

I ordered a Christmas Bouquet from i florist for delivery on 24/12. I received the flowers promptly at 9am on 24/12. Upon opening the box instead of the ordered festive bouquet of roses and lillies I found a bunch of 10 or so carnations with a few green leaves. These for £29.95. My local supermarket stocks better and have seen better at the local petrol station. I have contacted customer service and told them i wanted them collected and my money back, I had to send a picture and told me someone will contact me in 24 hours, this then changed to 5 when I pointed out tomorrow was Christmas Day and nowhere would be open. I will not get the flowers for Xmas Day and am really disappointed. I wait to see but I doubt I will use iflorist again.
Tracy Chapman found this review useful
    TrustScore 6.2 / 10
    5,747 Reviews

    Reply from iflorist

    Dear Jane

    I am extremely sorry for the disappointment encountered with the flowers you received. We welcome your feedback as this is an issue we don't tolerate at Iflorist. I will e-mail you personally on this matter as I would appreciate the chance to investigate this further and then we will be able to arrange some suitable compensation. We hope this is satisfactory and please accept our apologies.

    Kind Regards

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