I ordered flowers on 21st December for my wife to be delivered on Christmas eve. Nothing was delivered despite an email saying it had been allocated to a local florist on the 24th. On the 27th they told me they would investigate. Still no flowers nor a reply. They took the money quick enough, but now wont give me a refund. That is theft in my books! Today they said they were shut between Christmas and New Year and thats why they didn't reply. Must have been a burglar that replied on the 27th! (If there is anything missing the burglar signed in as [name]!)This is the 8th order I have placed with them. Clearly customer loyalty means nothing to this lot. Unless they pull a rabbit out of the hat I wont use them again. They have my contact number. Hopefully one of the senior management will have the courage to call me and resolve this.
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I am very sorry to hear of your recent disappointment with our service. Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the non-delivery of your bouquet and please be assured we will investigate these issues thoroughly. Since we value your business we will be issuing you will a full refund straight away and we would also like to arrange to send a complimentary bouquet to your recipient as a means of apology from Iflorist. We apologise for the inconvenience this business has caused you and assure you of our best attention to your future orders.