I ordered flowers early in the morning on 3/1/13 and paid extra for same day delivery as it was my girlfriends birthday. My girlfriend received a phone call at 4.30pm and was told "we have a delivery for you but our vans broken down so we will deliver tomorrow". I was not informed of any problem or offered any refund of delivery fees. I called the number she'd received the call from and was told "shit happens" That is an exact quote of what the delivery driver said. I spent ages on line trying to rectify the problem but the staff whilst polite were unable to help. The flowers were finally delivered at 13:30 on 04/01/13. I contacted the company and asked for a refund as the "Birthday flowers" had not arrived for my girlfriends birthday. This was refused. I then had to insist on a refund of the same day payment as this was not offered despite the fact the flowers didnt arrive "same day" Ive never experienced so much stress trying to simply send flowers and downright inadequate service that you wouldnt get from any other flower delivery company. I am appalled by the service I received and by the fact that no one cared that flowers for my girlfriends birthday arrived the day after rendering them as more of an apology than a gift. Terrible!
UPDATE: I have now seen the flowers that were delivered, there were far less roses and no variation in colour and NOT ONE carnation in the arrangement. The flowers are totally different from the ones shown on the site which are described as "Pastel pink roses alongside pretty pastel pink spray carnations" I repeat NOT A SINGLE CARNATION IN THE ARRANGEMENT! Also no Gypsophila which is also pictured and described in the "Melody" arrangement I paid for. I cannot believe how poor this company is and that no one Ive contacted at the company cares about any of this. Surely under distance selling rules I am entitled to a refund as the goods are not as described.
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