What a total disaster!
On 22 November I ordered a hamper for my sister and nieces through iHampers, a subsidiary of iFlorist. I requested that the hamper be delivered on 21 December. As I live in Cape Town, South Africa I have sent hampers on a number of occasions through other companies without any problems at all and as I had ordered in good time, I fully expected the hamper to be delivered on the selected date. Wrong! The hamper was only delivered on 27 December causing me much embarrassment as my sister had assumed I had forgotten her. On 28 December I e-mailed iHampers to express my displeasure and only received a reply on 8 January offering me a 5 pound voucher off my next purchase - obviously a very safe offer as they are probably only too well aware it will be the last time I use their service.