On 22 November I ordered a hamper for my sister and nieces through iHampers, a subsidiary of iFlorist. I requested that the hamper be delivered on 21 December. As I live in Cape Town, South Africa I have sent hampers on a number of occasions through other companies without any problems at all and as I had ordered in good time, I fully expected the hamper to be delivered on the selected date. Wrong! The hamper was only delivered on 27 December causing me much embarrassment as my sister had assumed I had forgotten her. On 28 December I e-mailed iHampers to express my displeasure and only received a reply on 8 January offering me a 5 pound voucher off my next purchase - obviously a very safe offer as they are probably only too well aware it will be the last time I use their service.
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We sincerely apologise for the late arrival of your gift, and having to ruin such a thoughtful surprise for your sister. We understand how disappointing it can be when your expectations are not met. In the meantime we would like to offer you a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist. We hope this is satisfactory and we apologise for any inconvenience this business has caused you and assure you of our best attention to your future orders. I will e-mail you personally now regarding this matter.