Let me know if you would like me to send you a transcript of the ridiculous conversation that we had. When I eventually got a telephone number to call in the UK(not available on your website), the person was very helpful and responsive. Shame I couldn't have talked to someone in the UK from the start.
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Please accept our sincere apologise for the problems you had regarding your order. We take matters like this very seriously and are going to investigate to avoid future problems. We appreciate your kind words and we are very pleased to hear your problem got quickly resolved. We would like to give you a 10% voucher to use towards your next Iflorist order I will e-mail you personally now regarding this matter.