Thank you for your feedback. I'm sorry to hear that you experienced problems with your order, we appreciate you bringing this to our attention. We sincerely apologise for the late arrival of your flowers. As a means of apology from Iflorist we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory, please accept our apologies and I will e-mail you personally now regarding this matter.