I am very sorry to hear of the problems you have recently had with our services. Thank you for your feedback. I can confirm you received a full refund for this order on 21/01/2013, this will show in your account in 3-5 working days. As a means of apology from Iflorist we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We apologise for any inconvenience this business has caused you and assure you of our best attention to your future orders. I will e-mail you personally now regarding this matter.