Beautiful flowers, easy ordering, delivery let down.
I ordered the flowers to be sent to my son & his partner in celebration of the birth of my first grandchild , I ordered them Friday lunchtime and asked for them to be delivered Saturday morning as they had not come home from the hospital. My son arrived home about 7 pm Friday to find the flowers outside the front door of their flat, whilst I am amazed at the speed of the delivery I did not request same day delivery and was rather cross that a £40 arrangement was left unattended on the doorstep. The flowers could have quite easily been taken and my son would have never known. Luckily this did not happen so no harm done.
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We sincerely apologise for the flowers being left unattended. Please be assured we will investigate this issue thoroughly. We would like to refund you your delivery charges of £4.90 for this inconvenience and we would also like to issue you with a 10% voucher code to use towards your next Iflorist order. We hope this is satisfactory please accept our apologies and I will e-mail you personally now regarding this matter.