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Terrible, my daughter did not receive her flowers, eventually delivered 1 week late

Ordered flowers for my daughter, phoned her and asked if she had them, she said no. Contacted iflorist and they eventually delivered them 1 week later. I will not be using iflorist again, this is the 2nd time they have let me down
    TrustScore 6.1 / 10
    5,674 Reviews

    Reply from iflorist

    Dear Carolyn

    We sincerely apologise for the late arrival of your flowers, and having to ruin such a thoughtful surprise for your daughter. We do appreciate all feedback we get as this helps us to avoid problems like this happening again in the future. We would like to arrange for a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist and we will also refund you your £4.90 delivery charges. We hope this is satisfactory please accept our apologies and I will e-mail you personally now regarding this matter.

    Kind Regards

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