Outstanding customer service
I ordered some flowers to send to a close friend of mine who was in hospital in the UK. Unbeknown to me, this hospital did not accept delivery of any flowers. On receipt of my order, iflorist emailed me to advise that this was the case and could I supply a home address for the flowers to be sent when my friend returned home? Following a return email from me with another question, iflorist then rang me on my mobile in Australia, to discuss the situation. When I explained that my friend was unlikley to be going home as her condition was terminal, he then suggested I consider sending something else, that the hospital would accept. I was unsure about this as felt my friend was becoming too ill to appreciate fruit/chocolates etc. I very regretfully cancelled my order for flowers and a full refund was sent to me by return. In the end it was me who felt bad that I couldn't order from this florist from whom I had had such excellent and compassionate service! My friend passed away on Christmas Eve, and my interaction with this florist was truly the only bright spot in a very distressing period.