Ordered flowers from UK for a friend in Ireland as she just miscarried a baby, chose iflorist as they said they can meet the short deadline. Two days after i received an email with order cancellation as they couldn't fulfill my delivery and a word of apology, but no news on refund. The only way to get in touch with them was issuing a ticket in the support center that i never got an answer to, the case just got closed... Tried online chat twice as there is no way to contact them, and i was promised a quick refund over two weeks ago and again today so let's see if i will ever get it... It's been more than a month now and i didn't get my money back nor an email with some news or apology. Very disappointed with the service all the way! Excuse me, what service actually?!
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First of all please accept our sincere apologies for the issue with your delivery. We welcome your feedback as this is an issue we don't tolerate at Iflorist. I can confirm you received a full refund for your order on 26/01/2013. This will show in your account 3-5 working days from this date. We certainly do not wish to lose your valued custom so we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory and I will e-mail you personally now regarding this matter.