I would NOT recommend this service!!!!!!!!!!!!!!!!
I ordered a bouquet of flowers in good faith on the 14th December 2012, which were due to be delivered on the 17th December 2012. These never arrived at their destination 'due to the heavy demands over the Christmas period' according to iFlorist. Several emails and live web chats later: it was apparent that iFlorist were unable to fulfill this order and I was advised to contact the recipient directly. Again, several emails (most of which were not responded to) later, I finally had closure on the 11th january 2013, via the live web chat, they gave me a contact number in order to obtain a refund.iFlorist FINALLY gave me a full refund. Overall, an EXTREMELY disappointing service and experience. The flowers were ordered for a friend who was recovering from an operation, had I have known how bad the service would be, I would have ordered flowers via another online company. I am shocked at how bad this service was, iFlorist had ample opportunity to resend the order (IF it had gone missing, in the first place?!), but they made NO attempt to do this. My advice would be to go with another online company should you want to send flowers to a loved one!
Updated: 5th february 2013. Since my original review, I have received several emails apologising for my experience and then iFlorist offered to send out another bouquet to my chosen recipient, as a gesture of goodwill. An email was sent to me yesterday to advise me that the flowers were due to be delivered on Monday afternoon, these arrived, as promise. The bouquet is gorgeous and I am very pleased with them. Chris (at iFlorsit) has also advised me that should I want to place an order at any time, I am to advise him of the order details so that he can personally track any future orders, to avoid any further problems. Thank you to Chris for the support and more importantly: the bouquet, much appreciated :-)
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Thanks for your feedback. Please accept our sincerest apologies for the inconvenience this may have caused, we welcome all feedback including bad feedback so that we can improve our services for the future. We certainly do not wish to lose you as a valued customer so we would like to offer you a complimentary bouquet as I can see you have already been issued a full refund. I will email you personally now regarding this.