Worst internet company I've ever dealt with- do not send international flowers with this company
Flowers eventually arrived 8 days late, frozen & dead. Delivery was promised almost daily in these 8 days. Live chat was virtually useless. Complaint e/m'sx2 were not answered. Only good thing was evetually spoke to someone on the phone (after much research to find number) whose processed a refund for me after I e/mailed him pictures of the dead flowers :-) Nice gesture to offer compliemntary flowers (in addition to the refund i got after asking for it about 5/6 times) to anyone/anywhere which were ordered/delivered/gratefully received within 2 hours of order (didn't risk sending to germany again!) but whatever they did wouldn't compensate for the appalling expierence & service I experienced over the previous days.
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I am very sorry to hear of your recent disappointment you have had with our service. Thank you for bringing these to our concerns. We certainly do not wish to lose you as a valued customer. I understand you have received a full refund for such poor quality flowers and would like to offer you a complimentary bouquet to send to the recipient of your choice. I shall email you personally now regarding this matter.