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False advertisement

I ordered the bouquet 'Tequila Sunrise' for my friend who likes the colour orange. However, the bouquet that arrived was totally different from what's advertised - 'Tequila Sunrise' is described as a 'bouquet in vibrant greens and orange', with 'lime green kermit chrysanthemums with bright orange miniature gerberas and burnt orange lilies'. The bouquet my friend received has NO orange AT ALL - it's very dark in colour, with three dark red roses, about six red chrysanthemums, and some white lilies.
I wrote to iflorist but the reply I got was simply that they could substitute any flower 'of a variety of equal or greater quality, appearance and value'. So basically they're saying that they can send you ANY bouquet, no matter what bouquet you ordered, which is exactly the case here. I'm so disappointed and embarrassed to have sent that to my friend - it's like I don't even know what colour she likes! Order from them if you want a totally RANDOM bunch of flowers!
    TrustScore 6.1 / 10
    5,679 Reviews

    Reply from iflorist

    Dear Esther,

    I am so sorry to hear of that you have experienced problems with your recent order. We do appreciate your feedback as this will help us improve our future services. We take matters like this one very seriously and understand how disappointing it can be when your expectations are not met. I am going to email you personally now regarding this.

    Kind Regards

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