When I ordered the plant this was destined for my mum who has just gone into a nursing home in Belgium. This was meant to be a lovely surprise to make her feel welcome and at home. When the plant did not arrive I felt that all my efforts were in vain. The surprise was lost and she was upset at not getting our present. It took 2 full weeks for delivery to be made and although the plant has proven to be very nice the experience was spoiled by the delay. I is a shame that this has happened because I never used iflorist before and be very reluctant to ever use your service again
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First of all please accept our sincere apologies for all the problems you have had with this order. We welcome feedback like this as it helps us to improve our future services. We take matters like this very seriously and will be looking into the problems that have occurred so we are able to prevent this from happening again. I will personally email you now regarding this as we would like to sort out some compensation for yourself.