I ordered a large bouquet of flowers 2 weeks prior to the delivery date (I am in Sydney and the flowers were to be deivered to my best friend in London for her birthday). On the day they were to be delivered in London I checked the tracking to ensure they would be on time only to find there was going to be a 24 delay! 1. If I hadn't have checked the tracking I would not have been notified of the delay 2. It was for a birthday so means little the day after 3. It is London! How could there be a shortage of roses in London? I of course emailed I florist expressing my anger and asked for a full refund. This has been refused as they flowers were delivered the following day. All they can say is we are sorry for the 'inconvenience'. Not good enough. I asked for a manager's details but this has been ignored. The company is disgraceful and I won't be using them again.
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I am very sorry to hear of the problems you have recently had with our services. Thank you for bringing these concerns to our attention. We apologise for the late arrival of your gift, and having to ruin the thoughtful birthday surprise for your friend. As a means of apology we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. Please accept our sincere apologies for any inconvenience caused, I will e-mail you personally now regarding this matter.