My son is 19 and an apprentice on a very low salary. He was ill all last week so decided to order flowers and chocolates online to make the day special for his lovely little girlfriend. It is the first time he has had disposable income to make such a gesture and it took a lot of hard work to earn the £40 iflorist charged him. I have read many reviews on here stating that flowers did not arrive, believe me, you are no luckier if they did. The flowers were tiny, wilted and badly packaged in a broken box. They resembled the one bunch that is always left on a garage forecourt because not even the drunk or mad would purchase them. Called customer services. Ansaphone "this ansaphone is full - goodbye" It was never cleared as phoned at least a dozen times. Mailed but no response. Then noticed the final insult was only 11 not 12 wilted pathetic roses contained in tacky wrapping and broken box. This seems to be a recurrent theme as read complaints on Twitter snd Ciao from others stating they had received only 11 flowers also. Onto Twitter goes I. Read their timeline. First tweet from another customer who had the same problem. 11 wilted mini roses. I'm not sure what others are going to do but I'm waiting until this evening to be fair to them then if my boys money is not refunded I'm off to trading standards. Today im contacting martin lewis smith and watchdog. Twitter is alive with complaints about iflorist. Check their timeline @iflorist if you wish. I'm off to tweet Martin Lewis Smith and await contact from this dreadful company. My advice is AVOID IFLORIST AT ALL COSTS. Disgraceful.
I am keen to resolve this and make a refund for your son,can you send me the correct order number as the one submitted is incorrect.On receipt I will make the refund.I will look into the quality issue once I have the correct order number. Can you EMail email@example.com