The flowers arrived a day late and they had the cheek to send an email "Your order has been successfully delivered". What a crock......as I mentioned in my complaint it's a pointless exercise now plus I had all the stress of finding replacements etc. late on Valentines
I complained last night, asking for a response and unsurprisingly I've had none.
On their site they say 100% Satisfaction guaranteed, surely they left out the Dis at the start of the word.
We really apologise for the delay. Your order was unfortunately one of the items that missed the connection with our couriers hub because of the weather in the Nottingham area on Wednesday. I have issued a full refund and you will receive a letter from our MD in the next few days. Really sorry we managed to deliver tens of thousands of flowers but yours ended up in the delayed transport Thanks