Even the MD cannot be bothered to respond to complaints.
Had used iflorist a number of times so didn't hesitate in using them again for a boquet for Mothering Sunday. BIG MISTAKE. The roses that were delivered were dead. Rang customer services on Monday 11th March and was told I had to email a picture of the flowers. I explained the recipient was disabled, over 100 miles from me and relys on the help of carers and that to get a photos would be difficult. Was told it was company policy and nothing could be done. So far I have written to the MD twice (with the photos they demanded) and not even received the courtesy of an acknowledgement of my letter. Have left messages for him to call me, no response. Rang customer services and was asked to email copies of my correspondence to the supervisor. I attached a read receipt to my email, it hasn't been opened. Rang again, Supervisor not available to speak to me and was told I had allow them 3 days for my complaint to go through their escalation process. They have had since 12th March, it's now 5th April. Received an email claiming the florist has run out of roses and so has the wholesaler, yet they are still advertising Roses on their website, would I like different flowers? Declined offer and asked for the flowers I had paid for. Chased iflorist again, no response, no replacement flowers, no refund, nothing. This company claims 100% Satisfaction Guaranteed. They don't know the meaning of customer service. How they win the awards mentioned on their website is beyond me.