Basically they cheat you out of money and give you flowers that have "characteristics", but are embarrassing and cheap. I specially picked out and arraignment where the main flower would be the large lilies (since that is the recipients favorite). It was delivered on time, which I was very satisfied with. However they replaced the lilies with cheap Alstroemerias. Although they may share some characteristics, it is clear that these are not "of equal or greater quality..".. Nor value. (As their website states they will do). These are Maybe about a quarter of the size of Lilies. Here at my local grocery store I can buy a whole bouquet for $4 (about 2.65 £). I emailed them and they responded telling me that the bouquet was "filled to value". --there were 6 Alstroemerias to replace lilies. Anyway they offered a 5 £ voucher... (Which is just another slap in the face if you ask me). So we have all decided here to use another company... (Wish I could post the picture of flowers to show you all).. I was quite embarrassed :/
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