I ordered some flowers for my mother in Spain, when ordering, the date of delivery for 8th May (same day) was available so I selected this date. After taking payment and confirming order I was notified by e-mail that delivery would be 9th May, so I thought alright maybe I was a bit optimistic. The next e-mail said they didn't have the bouquet I wanted and would send 40 roses instead. On the 10th of May 4.20 p.m. they e-mailed to say that the address was wrong and could I advise, I e-mailed them back to say address was exactly as I had said. Then I got absolutely no response whatsoever to my e-mails. Until the sunday somebody actually e-mailed so say that they would try and find out what had happened but not until the next day. Eventually the flowers were delivered on Tuesday 14th May but when my mother took the cellophane off all the petals fell of the flowers. Having repeatedly complained about the situation and with no answers to my e-mails, I threatened to review them on various websites at this they said they would give me a £5 voucher which I declined. So eventually they escalated my complaint and got back to me a week later with a £10 voucher. I don't know whether they think I am stupid or what but why would I want a voucher when I have no intention of using this dreadful website ever again. There customer service is the worst I have ever known and would definitely be telling everybody I know not to use them in the future.
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Please accept our sincere apologies for all the problems you had regarding this order. We do appreciate all feedback we get as this helps us to avoid problems like this happening again in the future. As a means of apology we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory and I will e-mail you personally now regarding this matter.