Update: after several difficulties I already reported on, the bouquet I sent to Germany for a birthday arrived (a week late). The bouquet was in a box, not at all fresh, and of low quality. I strongly recommend FTD or another reputable florist instead.
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Thanks for your feedback. Please accept our sincere apologies for the inconvenience this must have caused, we welcome all feedback including bad feedback so that we can improve our services for the future. I will e-mail you personally now regarding this matter and if your recipient has still not received these flowers we will be able to arrange a refund and arrange for a complimentary bouquet to be sent to a recipient of your choice. We certainly do not wish to lose your valued custom so please be assured we will investigate these issues thoroughly.