A badly run company that should be renamed as'i disappoint'
My boyfriend ordered a surprise bouquet of flowers for a special day as he was away on a business trip. It arrived the following day and to make the matter worse, it was left at the door unattended and badly damaged in torrential rain and the heavy wind. It was found soaked and lopsided in the corner of my garage door. At that stage I knew from my boyfriend that he's ordered flowers and he was quite furious about the delay. He's made a complaint for which they responded many days later stating
Please accept our sincere apologies for the delay in replying.
We request you to contact our head office on <external link removed> regarding this matter.
We rang and spoke to the customer service guy who sounded like he couldn't care less. He promised to speak to the boss and ring us back re:refund and unsurprisingly never returned the call. It left a bad taste in mouth and it totally ruined what could've been a sweet experience.
We feel appalled this is how they run the business especially at the current economical climate and there is no way this company will survive. Business is all about the trust. They lost more than just two customers.
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Please accept our sincere apologies for the problems you had regarding your order and the late arrival of your flowers. We certainly do not wish to lose you as a valued customer so we would like to compensate you for this and send you a complimentary bouquet as a means of apology from Iflorist. We take matters like this very seriously and are going to investigate to avoid future problems. We hope this is satisfactory and I will e-mail you personally now regarding this matter.