Wish I'd looked here first. Had a major personal problem after the order was placed and tried to contact them to change the order, but was completely ignored. Flowers were 'successfully delivered' yesterday - they weren't they were just left on the doorstep and were only found several hours later. They are also not as described. I've tried ringing, but from the other comments on here that's a waste of time. I also raised an email query last Sunday. As of today it still hasn't been assigned. I have checked back several times each day, but the 'online service' is always off line. They are complete charlatans and shouldn't be In business. Please save your money and go elsewhere.