iflorist reviews

iflorist reviews

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6.1
from 0 - 10
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Review by confirmed purchaser

easy process,great choice, good value, no fuss service

I found this website easy and simple to use. Found what I wanted at a price I wanted to pay and it arrived looking exactly like what I thought I'd ordered and on time. Great, thanks.
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Great for those "forgotten" occasions!

I knew that the birthday was looming but, you know how it goes, suddenly the day was upon me and I hadn't arranged anything! iflorist to the rescue! Great flowers, fabulous price AND same day delivery!
Thanks iflorist - you saved the day and made someone very happy too!
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Review by confirmed purchaser

Innovative, imaginative, ideal I Florist

This is the best online florist. I've used it lots of times and the comments from the people they are delivered to are always that the flowers are beautiful. They are always delivered on time and they are really good value for money
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Poor quality products, terrible customer service and even worse with responding and resolving

Yet another bad review (can see several on here from mothers day already) First bouquet of flowers were sent on wrong day with small box of chocs (which I didnt order) Flowers were wilting, far less in terms of quantity compared to pic online and generally poor quality.Called and waited over 10 minutes ( at my time and cost) I specifically asked for the same bouquet to be sent but fresh and as accurate to picture and in size as possible. Second bunch of flowers were completely different, of equally poor quality and bascially crap ( same bunch available in supermarket even with heightened mothers day costs for £8, not the £ 30 price tag).
Have sent a complaint via email as it suggested a prompter response. Waited over a week and heard nothing. After a string of futher phone calls ( again adding to my time and phone call costs) have sent pictures and was promised a response before the end of thr day. Surprise surprise I am still waiting to hear back.....an absolute Joke.. Their customer service skills are apalling. Will be chasing up until I recieve my rightly deserved refund. DO NOT use this company/ website. I am going to spread the word to Which magazine and tweet about this shockingly bad company..
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Review by confirmed purchaser

Beautiful flowers, excellent customer service!

I ordered Mother's Day flowers and selected free delivery on either the Saturday or Mothering Sunday. The flowers were delivered on Mothering Sunday by a local florist who greeted my mother with 'Happy Mother's Day'. The bouquet was stunning and much cheaper than any rival internet florist. I also had a query so sent an e-mail to customer services. My query was dealt with promptly and to full satisfaction. I will definitely buy flowers from here again!
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Review by confirmed purchaser

Lovely flower. Great service

I ordered a "cushion" of funeral flowers to be delivered to the funeral directors. After I'd ordered I spotted the negative comments made about iFlorist and panicked a little bit. I sent them a message via their website but didn't get any response. However, I telephoned them and they confirmed that everything was fine. I received an email the evening before the funeral to say the flowers had been delivered (It would have been too early on the day of the funeral for them to be delivered). The cushion was beautiful and I was very impressed. I have dropped a star from the rating because although everything turned out perfect, I do think they need to look at their communication issues, not responding to queries left on their site. Also whenever I tried to get in touch via their "chat" feature on the website, all features were "offline". I was also unable to track my order despite being registered on their site. Apart from that, all went well
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Review by confirmed purchaser

flowers beautifull but disapointed with lack of communication with customers enquiry

I called twice I emaild you and you did not have the curtesy to reply to either of my messages there should be some one there to answer peoples problems

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Review by confirmed purchaser

Absolutely appalling

The flowers were horrid and the gift tag only had half of our family's names were on it I also had a email saying they had been delivered so rang the family memes who was receiving them and they hadn't!
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As always easy to so and very resonable prices never dissapointed

We have had the most beautiful flowers delivered, from family to us in Scotland when on holiday, and to the family over there would not consider using any other florest, Thankyou very much.
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Review by confirmed purchaser

Excellent service value for money!

I have used iflorest on two occasions now, and both times the service has been excellent, flowers have been delivered on time and have been good quality.
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Flowers brown dieing and never got the Bubbly

Really not happy with this company i have sent so many emails about this and that i am getting sick of being ignored.
The flowers was brown and dieing and not like the flowers on the picture and i never got the bubbly i order which cost me 12.90
I spent £55.05 on this company and got bad results never using this service again i have try calling emailing and calling the chat thing always offline got one email to send pictures as told and got nothing .i want a full refund or i going take this further
I'm still waiting for a response to my email or i will get trading standard''s involve and watchdog
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Review by confirmed purchaser

Terrible service!

I ordered 2 bouquets online and what was sent was not correctly. Instead a completely different and cheaper bunch were delivered. I contacted iflorist as soon as they were delivered and I have still not heard back from them. I left them a number of messages and after a month, still nothing. I was also registered with their support system once I made the complaint and which they had the cheek to 'close' my ticket without any response or explanation. Absolutely terrible.
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Wonderful company to deal with from the United States

IFlorist in the UK is wonderful!!! This is the second time I have ordered from them online from the United States. The selection is beautiful and the delivery is timely and quick. I will use them again when I need to have flowers delivered in the UK.
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Review by confirmed purchaser

Excellent service

Easy ordering. Excellent communication. Delivery on time as promised.
I live in the USA & order for delivery in UK knowing that a quality product will be delivered as requested. The final email confirming delivery tells me it was worth it.
Thanks
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Review by confirmed purchaser

Bouquets to my dear cousins in Florida

I was pleased enough with the efficiency of delivery and the amount of flowers in the bouquets but quite disappointed with how both bouquets were arranged. The choice of flowers both in variety and colour did not make pleasing displays.
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Review by confirmed purchaser

Fine if you're colour blind!

Trawled sites to find one that could send white flowers to the USA to celebrate a silver wedding. 'Sophistication' was perfect.
However when I saw what was recieved I was shocked. It looked like a selection off flowers that had been left over and included all colours (except white!)
I was offered more flowers to the recipient but why would they want more even if the colour was better?
However the disaster was made slightly easier to swallow when I got my money refunded.
Thank you to the girl answering the phone in the support office.
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Review by confirmed purchaser

Pretty flowers

The flowers were delivered on time and in great condition. They were lovely.
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Review by confirmed purchaser

Difficult, annoying company to deal with!!

Flowers arrived on time but not good quality. Had problems getting in touch with iflorist to resolver - several emails sent, spoke with a customer advisor who promised to send the flowers again - never arrived. Had to call again several days later and only then was the issue resolved!! Bad customer service on the whole and WOULD NOT USE AGAIN!!
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Review by confirmed purchaser

Excellent and quick online ordering and speedy delivery. Flowers lovely. Would definitely use again

Would definitely use iflorist again. Easy to order, prompt delivery and lovely flowers

iflorist Details

About this company

As the fastest growing florist network in the UK we are constantly striving for excellence. Proof of our 100% satisfaction guarantee is that we openly invite our customers to review the experiences they have had with iflorist. Our overwhelmingly positive reviews mean that iflorist is ranked number 1 in the UK for customer satisfaction in the online florists category. We are proud to announce that our parent company Colonial Gifts have won The Queen’s Award for Enterprise for outstanding achievement in International Trade.

Visit iflorist

Contact information

Call us on: 0844 874 5010
We live here: iflorist HQ, Jubilee House, Phoenix Way
BB11 5SX Burnley
United Kingdom

Category

iflorist is ranked 21 out of 27 in the category

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