I Purchased 2 headphones my Versus Zync wireless and my Black ifrogz cs40s. They came in a 2-3 days space , well packaged.Neat. I found the prices more than fair. I'm Happy with my choice, and i'll keep buying from iHeadphones as i collect them Headphones. Strongly Recommend.
I ordered the latest model of a brand of headphones I have been using for over 4 years. They came not very well packaged in a thin, cheap looking jiffy bag, not great for an £80 pair of headphones.
Upon opening and testing the headphones it was immediately apparent that they were faulty. I packed them up and promptly posted them back, Royal Mail informed me that they arrived two days later.
I did not receive any communication for the next 13 days from iHeadphones informing me of the status of my return, despite a couple of polite messages from me on their RMA system and a phone call during which I was promised a call back by the end of the day that never materialised.
Upon a further email stating my unhappiness, they suddenly sprang into action, processing my return and sending me out a replacement.
Overall, really not that impressed and probably wouldn't use them again.
Not only did they have my headphones at the most competitive price on the web brand new, the service was flawless.
I ordered the night before and by the following day they were confirmed and dispatched. They used DPD who are very reliable courier and they came the next day- free!
Will use again!
I know iHeadphones from my friend. It was my first purchase and it was and still the best purchase i've had. Customer service is fast and very useful as i wrote to ask one of their team about headphone and accessories. The delivery is also what they promise "ship within next day" as i purchased 1,300 pounds (cheapest price on the market) of can so it came with free delivery!. Will definitely recommend to my friends and will be my first choice if i want something best-in-its-class in the future !!! Very happy : )
Bought a headphone set at a great price through Amazon as a Christmas present so was expecting them to be just OK. When they didn't work on Christmas morning I was expecting major hastle and possibly loads of excuses why they couldn't be exchanged! Wow what a refreshing change to find a really helpful, friendly company who exchanged them with no bother. I like them so much I bought another pair from iHeadphones for my husbands birthday. No hesitation recommending them.
Just the best online purchase ever. Is there 6 stars!!! Well! Just two reasons is more than enough to expedite my happiness buying from iHeadphones. 1) Could cancel one of my orders just like that - no questions asked. 2) Delivery delight - received my stuff much earlier. uhmm.. let me add one more.. :) Product - Pristine condition .. Buying another one shortly.. 4 of my friends are in their order queue. My headphones store - this is.
I have been buying headphones from iheadphones for over 2 years now and I have found their service and prices to be excellent. The latest headphone I bought from them was £10 cheaper than anywhere else, even at the duty free in Heathrow. Any returns or faulty merchandise was dealt with fairly hassle free and I have been very pleased with them over the last 2 years. I would highly recommend them.
I purchased a set of headphones from these guys via amazon marketplace. 6 months later, they packed up. Not really expecting much, I got in touch, and within a day of sending them back, a new pair arrived in their place. All of my communication with customer services was fast, and their replies were polite and useful.
I will definitely be using these guys in the future!
I have to admit that I was very pleasantly surprised by the rage of headphones offered by iHeadphones. I was looking to purchase the Sennheiser PXC 360 BT and it was very difficult to find them both in shops and online.
I have two issues with the company. First - my order was to be despatched within 5 days. It took them 3 weeks. And only because I stared emailing them with demands of either free next day delivery or refund has it not lasted longer. Secondly they use DPD for courier - the most useless postal company ever. Because of them I received my headphones 10 days after they have been despatched. So much for next day delivery.
All in all I'm very happy with the equipment I have received. If I ever need to purchase headphones I may use them again.
Bought these after seeing them in my T3 magazine, as I found others too uncomfortable when in bed.
They arrived within three days - very good - and do exactly what they say, ie they don't hurt your ears when getting off to sleep and turning on your side, they are nice and flat yet give a good sound.
They can be a little fiddly to get exactly right, but the "bendy" wire can be made to go eaxctly where you want it.
All in all a very good buy, from what seems to be a reliable company.
Great products from what I have seen, unfortunately though mine stopped working and the returns process was not an easy one.
Took lots of emails back and forth to customer services who could have been a little more accomodating.
Still have now got a replacement and enjoying them!
Thank you for your customer support email.The headphones arrived in the set time, the sound quality is fabulous and we are delighted with both them and your service!
Having just had a very disappointing episode buying a different set of headphones from another very famous online site, this email has come as a very welcome change. Customer service both during and after a sale is of paramount importance and one unfortunately not shared by some of your competitors.
Thank you again for emailing...a first in my experience.
I ordered the Sony Studio headphones for my husband's Christmas present 2011. They were very prompt to arrive and well packed. My Husband has now used them quite a bit and says the sound quality is excellent and they are perfect for both professional use and home studio. Susi.
I Ordered a pair of Soundmagic E10 Headphones from iheadphones and got them Delivered straight away just before Christmas where Amazon couldnt and would not be Delivered till after the New year.
I will be Ordering from iheadphones again with Brill service and Quick Delivery.
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information and requested a tracking number (even though they said to send them back using standard post - with no tracking) to help locate what I had sent back.
Won't be buying headphones online again - especially not from iHeadphones, who seem have poor stock control measures when it comes to Monster products. I would rather have paid an extra £35 and bought them from my local Currys/ Comet/ PC World - where I could return them and get a replacement then and there...
Wont be buying from them again!
ordered a set of aerial7 chopper 2 pharaoh,s---fantastic, turned up at my house within 2 days. had for a while till my dog jumped up while i was wearing them and pulled the wire, did a home repair and made them worse... so...
ordered some dearer ones, aerial7 tank platinium, OMG the sound is unbelievable, service again--2 days and a nice follow up email just in case all didnt go well. i will recommend this company to anyone.
Really fast delivery of an excellent product at £20 cheaper than the other places! Good communication throughout and a lovely follow up email to make sure it all arrived safely. I would definitely recommend these guys and of course I'll use them again myself.
I purchased Solo HD Dre Beats (White) and I was very happy with the delivery. It was dispatch extremely quickly and arrived promptly.
However, the headphones were not in perfect condition. The voice control wire made the headphones sound of lower quality and there was also a buzzing noise in the right ear. With the normal wire, however, the sound was much better but there was still a slight annoying buzzing sound.
Purchased the above delighted with item and service would recommend
Although I have yet to test the product which I purchased from iHeadhones, the product was delivered quickly and securely.
The item I purchased is a Christmas present, so to-date I have not tested the product - but as soon as I do I will let you know my overal impression of iHeadphones customer service ability and product dispatched.
My only criticism is that when I had to return my Sennheiser PXC 450s it took 2 months to get the replacement pair. I had to keep chasing; was told they were out of stock. When I chased up the 4th time a pair arrived within a couple of days. It just seemed like they had forgotten about me. Their email correspondence is slow, if you get a reply at all. Better to ring.
O ordered a pair of Westone UM2 IEM headphones and the user has raved about them ever since - funnily enough they are being used with a Yamaha CP5 and the user has talked about the IEM's more than the CP5.
For me the service was five star. Ordered Friday for a live event received Saturday in time for a quick sound check and away we went.
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