Iherb reviews

Iherb reviews

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This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Terrible Customer Service

If it was possible to give them zero stars I would.
Everyone posting good reviews with coupon codes are pretty much spammers trying to get in on the pyramid scheme this site is running.
I had an issue with an order and their customer service took so long to respond, I thought I had sent it to the wrong address. Usually a respectable retailer will at least send an auto-response that my email was received, but not this company.
Not only did they take more than 24 hours to respond to me, when they finally replied they didn't even address my main concern. After that, I sent a followup question to them, and never heard back.
[external reference] is a much better company in my opinion and if you do some research I'm sure you will agree.
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Veloce sicuro ed economico.

Iherb ormai è una garanzia per tutto ciò che è vendita on-line.
L'ho provato personalmente qualche mese fa e ne sono rimasto estremamente soddisfatto.
Tempi di consegna rispettati, miglior prezzo possibile e massima serietà nella gestione post vendita.
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iHerb did not ship my order that I paid

iHerb did not ship my order to me. Customer service does not cooperate to refund.
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Great customer service

I've ordered from iHerb three times, and each time they provided fast service. Their prices are very good, and even with shipping costs, you'll end up saving money ordering through them vs the regular grocery store or even Amazon. I had an issue with a package, and they resolved it immediately. They have VERY fast customer service, and I was contacted within a few hours, even though I contacted them well after the day's business hours were over.

This is a really great website, and I will continue to order from them.
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No order, No refund

So I had thought I ordered from iherb.com before but I wasn't sure, I could only find a email with a password (I signed up for bunch of sites like this a few months ago), could not find any email about an order. I logged in and clicked previous orders - several times - nothing. I went back to the message board where I had heard about them to make sure I had the right site, I did, and the person on the message board had given me a coupon. So I order a bunch of stuff and I figured that if the coupon didn't work then their system must be wrong, and I had ordered before, well the coupon worked so I though huh, maybe not. So I emailed anyway after I placed the order and told them what happened, asked them to check for a previous order because the coupon looked familiar. Get an email the next day saying, we closed your account. So I email back asking if they had gotten my email - no response. Go to the site get on chat, explain the situation they tell me the manager canceled the order so I say why didn't get a refund? They said they did refund, my bank says otherwise. So they refuse to run the refund again. So no order and no refund. I don't recommend this site.
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Charged for goods that was not delivered

I ordered some superfood from iHerb.com to my address in Norway about one and a half months ago. For some reason unknown to me the package got stuck in the customs and returned back to iHerb.

iHerb refunded some of the amount I payed, but decided to keep 20% for them self in addition to the shipping fees. With goodwill I can understand the shipping fees, but the 20% of the order they did not refund is flat out bad customer relationship policy. What disturbs the most is their very impolite way of telling me this, and their total lack of wish to sort it out to end up with a satisfied customer. They even stopped replying me.
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Disappointed with iherb

I never received my order #7086791, over $50 worth of products (there were others as well).

My post office has no idea, and on iHerb's end they just don't care, and they never refunded me back.

Way to treat a customer...

I'll never do business with them again, and I'm going to write my story on other review sites.
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Excellent!

Great selection of organic products! I had been searching for a selection of organic personal care items for days when I found Iherb. They even had free guides/booklets. I ordered for more than US$60 and got an extra discount. Shipping rate was also cheap.

I had to pay duties when the package came to Denmark, but that is not the company's fault.

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