I used their home delivery service to get some furniture. I was unable to get time off work for the delivery slot they allocated me, so I rang them to change it. I was on hold for around 45 mins on an 0845 number to get it changed from Tuesday to Friday. I came home from work on the tuesday to find that delivery had been attempted. I was furious that I had spent money trying to get a delivery slot changed and they hadn't even done it properly. I was able to change it with the courier, luckily but sent a complaint to Ikea. A woman phoned me regarding my complaint and treated me as if I was stupid and I had gotten it wrong! When I explained I had recieved an email that confirmed the Friday delivery slot still no apology. Would not use again.