Ikon M LTD reviews

Ikon M LTD reviews

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Review by confirmed purchaser

The worst company I have ever dealt with

I ordered the lights because they where in stock and I've still not received them 14 days later.The designer and restaurant owner are extremely disappointed as we have had to open the restaurant with no wall lights up as it's taken your company still over 2 weeks too send 3 light fittings across to NIreland which takes normally max 2 days.When will they arrive who knows. Justin Director ses electrical ni ltd
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I strid med dansk købelov!

Udover at opkræve betaling 5 måneder før levering (som endnu ikke er sket), praktiserer IkonM en kundeservice, hvor de ikke forholder sig til noget udover pæne vendinger og venlige ord. Desuden er det ikke muligt at annullere købet (til trods for manglende levering efter 5 måneder), og der er ingen returret. En helt igennem meget dårlig oplevelse, og jeg vil aldrig benytte mig af firmaet igen!
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Review by confirmed purchaser

Inga konstigheter

Vår lampa var beställningsvara så vi väntade ca 2 mån, men det visste vi om. När lampan kom motsvarade den våra förväntningar och efter överenskommelse så betalda vi mot faktura när varan kommit.
Helnöjd!
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Øv øv øv

Bestilte en julegave hos dem i november og har først modtaget den i marts 😔
Kundeservice rigtig søde, men ikke særligt hjælpsomme.
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Review by confirmed purchaser

Haven't received delivery yet

No delivery received yet 2 weeks later.
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Review by confirmed purchaser

Hvornår kommer varen?

Mine penge blev trukket straks, men efter 14 dage, har jeg stadig ikke modtaget varen, trods jeg har været i dialog med ikonm flere gange. Jeg skulle bruge varen på en bestemt dato og de lovede mig, at det slet ikke var noget problem.
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Review by confirmed purchaser

Terrible- things were prepaid but never delivered!!! Avoid this company

My advice is not trust this company as I prepaid the chairs that are not delivered for 2 weeks. No information and follow up. I must start the investigation and in the worse case report the police. Be careful!!!!!
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Dålig kvalité, seg service och lång leverans!

4 månader sedan väntar jag fortfarande på mina sista saker i beställningen, det kan jag leva med. Däremot kvalité som gör att sakerna faller isär är mindre lätt att se mellan fingrarna.

Detta ha gått fel:
Beställt matstolar, fick barstolar.
Flos-lampa chandeler 30, dålig passform på lampsocklar, flera fick man knö in, några sitter endast halvvägs. I en av fästanordningen mot lampan hade något fyllt med lim och trott att det skulle hålla. Resultatet, direkt vid montering lossnade den. Alltså saknas en arm.

Service:
Mailat 10 gånger om leverans när det blev fel, inga svar, till slut samtal och bättre besked. Dock ändå ytterligare förseningar.

Köp gärna här ifrån om ni vill ha felaktiga försenade grejer, annars bör ni nog välja något annat. Sista gången jag köpte från ikon, synd, för jag gillar deras tanke.
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Review by confirmed purchaser

lever overhovedet ikke op til forventning

havde bestilt koglen i aluminium denne ankom også hurtigt efter bestilling men...... ak og ve det er nok den ringeste kopi jeg længe har set forarbejdning bærer tydeligt præg af hastværk udsende lever på ingen måde op til det forventede så pas på med at bestille netop koglen her
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Review by confirmed purchaser

One of best experiences with online stores!

They were quick with answers and very polite. Will order from them soon again.
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Review by confirmed purchaser

Custom service is good, but I am not satisfied with the quality of the items!

Your custom service is good, but I received damaged goods (it seems damaged before packed for shipping!) and I was compensated a ticket of 10% of the cost of the item, that is not good enough. My ordered CREAM colored items look light green! Cream is off white!
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Review by confirmed purchaser

How can it take 3 months for a lamp to arrive??!!

Used to doing all my shopping on line and all my stuff arriving in a week to ten days I was eager for my new lamp bought on Ikon to arrive. After 10 days of nothing since my order I wrote to the help line on the site to be informed that I would not receive my lamp ordered in March before June.
Thats fine if it is your policy, but I would have appreciated being informed beforehand that you did not have the goods I requested in stock...
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Langsom levering. Jeg ved stadig ikke hvornår, eller om min vare overhovedet ankommer.

Jeg er enormt utilfreds med leveringtiden på min vare fra Ikon M. Der stod på hjemmesiden, at det højst ville tage op til 10 arbejdsdage, indtil min vare ville ankomme, på den pågældende adresse. Men det var ikke ligefrem korrekt. I dag, den 6. April, er min vare fra firmaet stadig ikke kommet.. Der er i dag gået 4 uger siden min bestilling, og 3 uger siden min vare blev sendt.
Jeg sidder nu med tvivlen om, om min vare nogensinde dukker op.
Men dog, vil jeg gerne rose deres hurtige svar, på mine klage-mails.
Nogen der har oplevet det samme, og dermed ved, om ens vare(r) kommer til sidst?
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Review by confirmed purchaser

Substandard

I was less than impressed to receive the complete wrong that.
I payed a great deal and expected a great service.

I received neither.
The picture is also different to the actual chair you purchase and so is the description.

The customer service was poor, it took forever to get a reply.

I wouldn't recommend.
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Review by confirmed purchaser

Pris afspejler produktet... men gode tilbud!

Bestilte to Daw Eames stole, da der var et knald godt tilbud 2 for ca. 1200,-
Var dog noget forbeholden ved at bestille, da jeg ikke har handlet hos dem før. Jeg kontaktede dem efter de 10 dage som jeg kunne for at få en ordrestatus og der fik jeg oplyst at min lampe var ved at blive pakket??? hmm jeg har bestilt 2 stole. Jeg ville få besked på mail fra DSV transportfirmaet vedr. lev. Dagen efter ankom stolene - en lidt mærkelig overraskelse, da jeg intet havde hørt fra DSV og heller ikke fra kundeservice, men var selvfølgelig glad. Jeg lukker op og ser så til min store skræk at det ene stel til stolen er total ridset ikke var lidt men rigtig meget med mange dybe ridser. Orker bare ikke at skulle sende dem retur for så måske at vente i flere mdr. på at få et nyt stel. Jeg valgte at beholde stolene som de var nu når de kun kostede mig 1200,- Kan dog godt se forskel fra de ægte til de kopier, men igen 1200,- (:
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Review by confirmed purchaser

Very good value for money

IkonM is very good value for money and good quality products.
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Review by confirmed purchaser

DAMAGED TABLE, CUSTOMER SERVICE DOES NOT GET BACK TO ME

I had order a very expensive table in october 2013. The delivery time was postponed three times and when it arrived almost 6 months later it was damaged and therefore unusable!!

My disbelief reached its peak when after uncountable calls and emails which were left unanswered, I finally get an answer as follows: "Thank you for your email an I am really sorry that my reply, due to a busy period in Customer Support is delayed. I am sorry for damage on your table and I would like to offer you a compensation for this. Therefore I have registered a gift card for you of 20% of the value on the order. The code for the goft [SIC] card is xxxxx and I hope you will find something on our website that you would like to use it for. "

This is utterly unacceptable. I have demanded that the table is replaced or repaired. I have not heard back from them since then.

I will NOT recommend the brand Ikon M to friends or relatives anymore.
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Review by confirmed purchaser

Still waiting for my delivery

I'm still waiting for my delivery, it's shipped but I haven't got any tracking ID or info where it is. I expect my order will be here next week, 3 weeks after I ordered an express delivery.
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Langsom levering!

Der stod 1-2 og efter 3 uger måtte jeg kontakte ikonm om hvorfor min ordre stadigvæk stod som afventende! Efterfølgende dog hurtigt, får jeg dog besked at de netop har sendt den og at der nok vil gå yderligere 10 arbejdsdage altså yderligere 2 uger! Det er oplyst et tracking nr, hvor der intet er at finde! Skuffende første gange køber hos dem her!
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Review by confirmed purchaser

alt for længe venten i forhold til lovet

Egentlig god kundeservice men efter 7 ugers venten stadig ingen stole. selvom der står 3-4 uger på hjemmesiden... Så ikke lige det man regner med. Spændt på at se om de overhovedet dukker op og om de i såfald lever op til forventningerne.

ikonm.com Details

About us

We create legendary designs at 70% off the normal retail price by connecting our customers directly to our craftsmen

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Ikon M LTD is ranked 146 out of 154 in the category

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