If you buy an Indesit product, do not expect them to deliver when they say they will. I received a text message to say that my fridge freezer would be delivered between 2 pm and 5 pm today. I took time off work and waited in for delivery. 5 pm came and went. The office hours for Indesit's customer service department "helpfully" close at 5pm so I could not find out what was going on (I had called at 4.30 p.m. to check the delivery and they said that "no delays" had been reported for my delivery. I have just received a call from the depot at 5.50 p.m to tell me that my delivery is not going to happen today because the driver has already done his allotted hours for the day. Everyone (including myself) who was on the third delivery run will not be receiving goods today. I was then asked if I could make myself available between 10 a.m. and 2pm tomorrow! "Why, of course Indesit! It is not like I have a job to go to or anything like that! I can afford to sit in waiting for you to decide whether or not you can be bothered to deliver my product". Driver hours are set by law. Any idiot with an ounce of common sense can work out whether or not it is going to be possible to fit a given number of deliveries on a route into a delivery schedule within the allowable driver hours. It must have been abundantly clear that there was no way that the third delivery run could have been completed in the driver hours allowed, yet some fool at Indesit nevertheless booked my delivery and other deliveries today.
Last year we had to replace 2 appliances and chose Hotpoint for a dryer and Fridge Freezer. Neither appliance has worked very well, the dryer does not dry and the fridge temperature varies. However I finally came to the end of my patience when I had to start throwing dairy products out on a regular basis because they were going off within 24 hours and the fridge varied between -1 and +21 degrees! (I finally bought a fridge thermometer) causing ice crystals and ruined salad one day and warm milk and meat the next. I tried to get in touch with Hotpoint customer services 7 times, going though all the push button options and ending up with an engaged tone! Finally I went through my retailer and they put me through. Still it took 33 minutes of hold music and being passed round departments. I was heavily pressured to buy an extended warranty and finally a one off service (costing £109!) was booked. I await that to see what happens with that.
I am now on my 23rd day of waiting to get my washing machine repaired. Rude customer service operators, rude engineer who chuckles and says you will just have to use a laundrette! Not that easy when you have young babies at home and don't drive! I am disgusted with both InDesit repairs and domestic and general. Total cowboys!!! The customer service at InDesit think they can talk to you like your rubbish and all they do at domestic and general is take notes! Nothing is actually ever done!! If you can't get a job done properly and within a reasonable timeframe....... then don't say you can!!!
This company is absolutely disgusting, attempting to cancel the policy now, successful we hope, fingers crossed, they are so ignorant, useless, they don't need the repair income, they keep you hanging on the phone forever at 5p a minuet. Dreadful customer services, I have never been treated with such disdain, arrogance ; sarcasm and rudeness, customer care not on your life, I am going for 100 signatures to get it debated in parliament such a draconian after care service can not be allowed to continue today. Any body taking out a policy cancel now you have 7 working days to do so, save yourself the frustration and grief that signing up to this gives you and don't buy indesit products unless you are a throw away consumer.
If you are a customer with a complaint, beware.......Indesit will do everything in your power to prevent you getting a refund! Equipment exchanges can take weeks and weeks and getting through to someone who can help (that's if you don't keep getting passed around the departments) will cost you a lenghty expensive wait on their premium line number. All in all one of the most fustrating companies I have ever dealt with. It seems the bigger a company gets the less they care about the customer.
I bought a washing machine less than a year ago and it has broke three time. Still under guarantee they tried to charge me £110 to fix it but i refused as i could buy a brand new washing machine for slightly more than this.. It was only fixed two weeks til the same thing happened again and trying to get a response from customer services is like getting blood from a stone. Absoultly apaulling service and faulty equiptment!! Never will i buy from them again
We have owned this fridge for 5.5 years. The door handle first broke after nearly 4 years, and the replacement (a genuine Hotpoint spare) broke in exactly the same place after 18 months. I have asked Indesit/Hotpoint to refund the cost of the 2nd replacement handle I have had to buy, but they have refused. The reply was extremely patronising, implying that the way we were opening the door is the cause of the problem. Given that my wife and I have been opening fridges for well over 50 years without breaking door handles, I can only assume that Indesit/Hotpoint are in denial about what is obviously a fairly common problem. Don't buy this product unless you are prepared for the hassle (and cost) of replacing door handles on a regular basis.
I have had Hotpoint appliances for many years and on the whole they've been very reliable (8 years service up to this failure).
In October 2012 my fridge packed up, bit of Googling and it seemed like the Thermostat was at fault. Ordered a new one from Indesit spares. Excellent.
April 2013 - Problem, thermostat gone again. Called Indesit parts who told me 7 days is your lot, no guarantee or warranty on the part they sold me. Surprising!
Needless to say I wont be buying the replacement spare from them. A good reputation tarnished by poor after-care :(
Terrible experience with Indesit after needing to replace the glass on my hob.
Initial order went fine. I asked if it was easy to replace the hob and was told by the salesman it was as it was just a case of unscrewing some screws at the back of the oven. This however turned out not to be the case. After removing the screws at the back the hob was still attached to the front, however there were no screws at the front to remove. So looked as if it was a bigger job than I'd been told it would be.
Called their helpline, thinking they'd tell me what to do. WRONG. After being transfered at least 6 times and at 7+mins wait each time... I was told they do not give out any advice on how to fit their parts. Funny that, considering the original sales person did just to get my money!!!
The part also came without any instructions. So how on earth they think this is a good way to do buisness is beyond me. Never again! Next time I'll just buy a new appliance from another brand.
In the middle of October our tumble drier starting making appalling noises. As it was less than a year old we called and arranged for an engineer to come out to fix it. My husband took time of work on 17th October, the engineer came and said the motor needed to be replaced and he would return on 23rd October to fix the machine. He left the machine unuseable.
On 23rd October my husband took further time off but the engineer did not come and during the day he had a call to say the engineer would not be able to come but would arrive the next day
On 24th October, once again my husband took time off work and waited for the engineer, who didn’t come. He was contacted during the day and told the next available appointment was 31st October. We made it clear that no one would be in on 31st as we couldn’t take any more time off.
By this time we were getting extremely fed up with appointments not met. My husband and I are both self employed and taking time off means we are out of pocket as we cannot charge customers for time we are not working for them, whilst waiting for an engineer. He was told that Indesit would try to arrange a weekend visit instead and we would get a call back the next day.
On 22nd Nov having heard nothing I wrote and on 10th December received a reply that they didnt have any weekend appointments and we could arrange another day or wait. We rang and arranged for 24th December. During the week of 17th Dec we had 3 calls offering us an appointment for that Saturday 21st - interesting as we had been told in writing they had no weekend appointments. Monday 24th Dec engineer arrives, he had no idea an engineer had been before and had no motor for the machine to fix it.!!! Unbelievable.
3 working days have now gone by and we have heard nothing from them - another letter is on its way, In the meantime we have had to shell out an additional £180 for a new machine but in principle I want the old machine fixed as a back up or to give to our son.
I needed a repair to my Indesit washer/dryer and contacted the repair centre. They can only give you the day when the engineer will come, with a two hour window supplied at 8am that morning. So I put aside a day for the repairs. However despite giving full details of exactly which machine I had and what was wrong the engineer arrived, took one look at it and said he couldn't fix it today as he didn't have the right parts on the van. I'd already waited a week, now I have to wait another week. He looked quite happy, didn't apologise. A day off work and still can't use my machine. Shocked by the poor attitude of the employees and the lack of communication of the facts and the inefficiency. Stupidly I signed up to a two year repairs contract. I really regret this and will look into cancelling.
After being let down with deliveries this week, indesit have completely restored my faith. Text alerts sent for every step. A 3 hour time slot given the day before to let you know when it's due to arrive, a reminder not to forget and then a text when delivery is on its way to arrive within the hour. Fantastic delivery driver that installed the washing machine and did so quickly. Could not fault this company. Thank you indesit:)
i Purchased a Indesit CA55 Fridge Freezer at a good price from Appliances on line in Oct 2011, In Jan 2012 the fridge freezer defrosted and i lost all my food, they sent out an engineer from Hotpoint/Indesit who repaired it. He was obnoxious, rude and condescending.
The item was again faulty and again defrosted and again lost all my food, an engineers come out and because i had put the fridge freezer in the garage because it was defrosting in my house, they reported no fault and said it wasn't working because i was keeping it in the garage and it wouldn't work below the ambient temp, despite explaining why it was now in the integral garage and not in my utility. They also said i shouldn't keep it in the utility which is in the house and has a radiator!
The engineer interrogated my elderly parents (over 80 yrs old) who were present when the engineer arrived making them very insecure, they demanded to see where we kept the fridge and when they were shown they still reported that we keep the fridge in the garage and the item is faulty.
Needless to say they are a shocking company with shocking products, don't buy, don't trust them, they don't care, and they wont help you they just want to brush you off with lies.
Legal action to follow in conjunction with trading standards.
WATCH DOG - if you read this, please investigate this appalling company, they are ripping people off.
One star because i couldn't give them none!!
Indesit have very poor customer service especially as they take no care in the quality of their finished products. They have tried to deliver us a new fridge which was purchased through an high street store.
Every fridge they have delivered as been badly damaged, We ended up going to Trading Standards who themselves were useless. They did say that by law you shoot deal with the high street store as you purchased the product from them.
Here is the catch in that when you go into the high street store and asked to be connected via telephone to customer services regarding the Indesit product. You start by speaking to the stores customer services team (where ever they are based) then they patch you through to the customer service team of indesit.
Here is a list of various model that I have had from Indesit over the past year whilst trying to get a brand new fridge. All of these models have come damaged. I would have been better off going to my local second hand shop!
Faulty machine has not worked for 1 month, is still within the 12 months guarantee period. No replacement offered no great customer service. Indesit look after themselves first & the customer second. Going to trading standards!!!!
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