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Reply from Indigo Herbs

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Indigo Herbs reviews

Excellent
9.7 out of 10

1,398 Trustpilot review(s)
Most recent review
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  • Reviews (1,398)
Indigo Herbs

Review by confirmed purchaser

Arrived next day, well packaged, looks good, happy customer

The Ginger tincture arrived next day. The bottle was well packaged. The tincture looks and tastes, and seems to work, exactly as I wanted. I am a happy customer. Thank you to all at Indigo Herbs

Indigo Herbs

Review by confirmed purchaser

Great products, great service!

If you ever need a pick-me-up tonic, look no further.

Indigo Herbs

Review by confirmed purchaser

Excellent service and product!

Prompt, efficient service and high quality products. Would recommend.

Indigo Herbs

Review by confirmed purchaser

The service was excellent and product very good quality.

I ordered a resin burner, I struggled to find one of the same quality on any other website. It does exactly what it's supposed to, looks good quality, although I did find I needed to leave the lid off during the cleansing as there was not enough air to keep the charcoal alive, but it was no real problem.

Indigo Herbs

Review by confirmed purchaser

Pleased with standard of sevice

This was my first order with Indigo Herbs. The order arrived promptly and was well packaged. Also they emailed me when they sent it so that I knew it was on its way.

Indigo Herbs

Review by confirmed purchaser

Fast and reliable service

Thank you for being fast, efficient and reliable.

Indigo Herbs

Review by confirmed purchaser

Fast delivery of my goods.

I would definitely use this company again as my order goods were delivered in very good condition and within timescales advised on website.

Indigo Herbs

Review by confirmed purchaser

I couldn't write anything catchy to save my life

But I am filled with happiness by my incense burner and the Frankincense resin which we used to clear my flat of something nasty left behind by a previous tenant was of the highest quality. I also REALLY love the Spiritual Avatar mixture that I purchased. It's something Iv'e smelt before but didn't know what it was and I feel encouraged to buy some more resins and try making my own blends.

Indigo Herbs

Review by confirmed purchaser

Too laid back

This is the 2nd time buying from Indigo Herbs and I encountered the same problem, whilst there is no doubt they have a fantastic range of products I find that if you call a day or so after a bank holiday it takes them 3-4 days to catch up which I find remarkable when it is only a day extra that they were closed so an order which I placed on Tuesday for next day delivery at £6.95 I was told I wouldn't recieve until Thursday, which is disappointing they say they offer a next day delivery but for that service you have to call BEFORE 10.30am which is not stated anywhere on the website and also the re-sealable bags which the powders were sent in did not all re-seal so I have had to use Sellotape to keep them fresh

Reply from Indigo Herbs

Sorry to hear that our customer was unhappy about our service. We do find it a strain to catch up after a bank holiday. We are a small business located in Somerset and one of our most loved qualities is the extensive range we stock, when it comes to herbs & superfoods. To keep this wide product range on the go we sometimes need to pack up a customer's order especially for them. This means that we are unable to dispatch the products immediately. We always endeavour to communicate with customers if there is likely to be a delay by email, and give an estimated date for delivery. For this reason to guarantee next day delivery we need orders to be in before 1030 am, as many of our products are hand blended or prepared specially for the customer. We'd like to extend our apologies to our customer, and graciously point out that we do say this on our website:

Delivery Schedule: We will aim to dispatch your order to you within 3 business days. (We do not open on Saturday, Sunday, Bank Holidays or between Christmas & New Year)
However in some cases we will not be able to do this.
This will be if we are waiting for a bulk stock item to arrive & a product is temporarily out of stock.
After 3 days your item will be put on back order, then you will be notified by email.

We do appreciate how frustrating web shopping can be though, so we are always looking to improve our customer service by making realistic promises and keeping to them.
Indigo Herbs

Review by confirmed purchaser

Great service thank you!

Super fast and well packed couldn't fault.

Indigo Herbs

Review by confirmed purchaser

get neem

good place to buy neem powder. good hassle free service and delivered promptly

Indigo Herbs

Review by confirmed purchaser

Wish all delivery systems were as good as this one.

Not only did the items come the day after I ordered them, (how do they do that?) this is the first time ever that I received an e-mail from any supplier giving me the actual hour they would be delivered! Saved an awful lot of hanging about. Why can’t they all do that? Amazon - take note!

Indigo Herbs

Review by confirmed purchaser

Great products, great service and speedy delivery

I'm really impressed with the service, the speed of the delivery and the cost of postage is also much more competitive than other suppliers. Hence my reason for choosing Indigo Herbs over my usual online shop.

Indigo Herbs

Review by confirmed purchaser

Very fast delivery

Indigo herbs delivered my order much faster than I expected and the products I ordered were very good quality.

Indigo Herbs

Review by confirmed purchaser

Very good service.

I'd recommend these folks as they give a reliable and speedy service. The products are well packaged, and the staff are helpful. Also they stock many things that are not available elsewhere.

Indigo Herbs

Review by confirmed purchaser

quality of products great, but could improve packaging

Read good reviews of indigo herbs so decided to order some products from there, only downside was the packaging, which broke within the first use, other that that the organic superfoods were great would buy again.

Indigo Herbs

Review by confirmed purchaser

Great

Thanks for your speedy delivery and great packaging and excellent content.

Indigo Herbs

Review by confirmed purchaser

Totally satisfied with the products, delivery time and ordering process.

I buy quite a bit of stuff online using PayPal. The ordering process with Indigo Herbs was the easiest of any site that I have used.

Most sites require you to go through the unnecesary step of filling out address forms. Most also want you to become a "member" and have a pass word. I just want my stuff and Indigo made it easy to get it. and it's good stuff as well.

Indigo Herbs

Review by confirmed purchaser

Awesome Service

Up until now Indigo Herbs have always given a quick delivery, good service and their product is top quality. I have always been impressed by everything they provide both in what I order and what they stock. A first rate company.

Indigo Herbs
Indigo Herbs

Review by confirmed purchaser

Looking forward to the 'NEW ME'

I received my parcel of goodies in the 'time slot' stated which was brilliant as I didn't have to keep looking out for the the delivery van all day. My selection of nuts and seeds were well packaged and are in first class condition. I am looking forward to consuming them along with the organic vegetables and fruit in my new food processor. The p+p is a bit high but very efficient.

Indigo Herbs

Review by confirmed purchaser

INDIGO HERBS IS TRULY A WHIZ -- IN FACT, YOU COULD SAY THEY'RE REALLY THE BIZ!

Having recently received my order of lemon balm leaf from Indigo Herbs, I can say that I am truly pleased on all counts. Service was very prompt, the product was well packed for shipping, and is of an excellent standard. Full marks all around! Thanks for your superb care and attention.

Indigo Herbs

Review by confirmed purchaser

great!!

thanks for the fast delivery, everything i ordered was in perfect condition, will buy off this company again, thanks j k

Indigo Herbs

Review by confirmed purchaser

GREAT PRODUCTS! WONDERFUL SERVICE!

I would highly recommend Indigo Herbs. Their products are of excellent quality. You get what it says on the pouch!.

Indigo Herbs

Review by confirmed purchaser

Thanks for quick delivery.Happy with the items.

Bought Raw chocolate making kit.Very easy to make.Bought first time from Indigo herbs.Very easy to understand and order on website.

Indigo Herbs

Review by confirmed purchaser

Quality product from a quality company.

Super swift delivery, my wheatgrass arrived well packaged and in perfect condition. It is the first time I have ordered from Indigo Herbs and I will not hesitate to purchase products from them in the future. Many thanks!

Indigo Herbs

Review by confirmed purchaser

Great selection and excellent service................

Great web-site with everything well explained. My order arrived very quickly and I have yet to see how my selection of herbals will improve my health!

Review by confirmed purchaser

I received the order very quickly, in perfect condition. Thank you for such excellent service.

I received the order very quickly, in perfect condition. Thank you for such excellent service.

Indigo Herbs

Review by confirmed purchaser

exceptional service

Affordable prices, quick delivery, quality herbs, what else do you need? :):)

Indigo Herbs

Review by confirmed purchaser

swift and efficient!

swift and efficient!

Indigo Herbs

Review by confirmed purchaser

Speedy delivery!

Excellant service as always ... my order arrived the next day.

Indigo Herbs

Review by confirmed purchaser

Total herb total health!,it's the only way to glow!

Superb products that have truly amazing health benefits at 'good-deal' prices delivered in less than 48hours! Incroyable!
Indigo Herbs are the ticket to heavenly Health!

Indigo Herbs

Review by confirmed purchaser

Great service, I will be back.

Items arrived within two days and not only on specified day (which I was notified about via e-mail) but also within one hour specified time slot. Everything was well packaged and I'm very pleased with the quality of the products and value for money. I will definitely be buying again.

Indigo Herbs

Review by confirmed purchaser

An honest review.

When I placed my first order with Indigo Herbs, I was ordering herbs that I hadn't used before, some of which I hadn't even heard of but were recommended to me. Before ordering I checked on line for more information, feeling a little more informed I then spoke to the lady at I. H. and asked her about some of the information I had read about so see if her opinion agreed with what I had read, and if she could further add to the information I had already gained. I found her to be friendly, helpful, and quite knowledgable. when I asked her questions she couldn't answer, she was honest and said she didn't have that particular answer for me and urged me back to the internet for more information. when she could answer me, her helpful advice was clearly understood and very appreciated. If your considering ordering anything your not sure about, it goes without saying that you must always investigate thoroughly first, ask around and get as many opinions as you can. If you still feel you would like to place an order, I can say my own experience with I. H. was a good and positive one, and would recommend them.

Indigo Herbs

Review by confirmed purchaser

Great service-couldn't complain!

I found all the products I needed with ease on the website, great information provided on all products.
Items were well packaged and all relevant documents included!
A great service from Indigo Herbs!

Indigo Herbs

Review by confirmed purchaser

excellent incense pack

Bought one of the incense packs as a gift for a friend, incense quality looks good and the little burner is very cute. The international delivery was extremely quick, everything was well packed and arrived in good condition

Indigo Herbs

Review by confirmed purchaser

Great site with a lot of detailed information

Love this site - I can see that a lot of people do and that the guys and girls at Indigo Herbs really know their stuff. I am really glad I stumbled across this site and will be buying many items from them. Keep up the excellent work!

Indigo Herbs

Review by confirmed purchaser

Excellent service and products

I tried an on-line search to find some barley grass and recognised the Indigo name because of their yummy chocolate products. They had a wide range of products so I ordered a number of items, my Internet was playing up so I ordered by phone and the service was really helpful and easy. Products arrived next day in excellent condition. I would strongly recommend the company and I'm going to work through the website recipes.