Indigo Furniture LTD reviews

Indigo Furniture LTD reviews

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Very good service and excellent table

Very happy with our table and finished excellently. The delivery guys were really helpful and went over and above expectations.

We wouldn't hesitate to recommend them and the furniture.

Thanks and will be using them again
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Perfect furniture and perfect to deal with! Thank you

From start to finish great to deal with. Can't recommend them enough
Thanks
Dominic
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Fantastic Furniture

I have just had my sofa delivered. The whole process was stress free. The sales staff kept me up to date with phone calls and e-mails. The delievery team were on time and put my sofa in place with no fuss and cheerfully.
The sofa is beautifully made and the extra touches with the leather cleaner was very much appreciated.
I would ceertainly use Indigo again and would definately recommend to friends
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Beautifully built, beautiful to behold

My wife and I are both exceptionally pleased with our recently delivered Four Poster bed and mattress.
There is always a degree of apprehension when making a purchase of such a scale - but once I saw it, any apprehension evaporated - it is truly a beautiful piece of furniture - and it exceeds my high expectations.
The delivery and installation technicians were the epitome of politeness and efficiency and clearly took pride in their work.
I should also add that the entire ordering process was a pleasure, the courtesy calls and emails kept us up to date with when things were happening - highly professional in all aspects.
This is our first piece of Indigo furniture, but from what we've seen it certainly won't be the last!
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Great company, beautiful furniture

Recently bought a wonderful bedroom set from indigo furniture as well as a sofa. Everything is beautifully made and so comfy. Only problem is how difficult it is to get out of bed in the mornings. Could lie in it all day. Staff have all been very helpful too. Lots of good advice in the shop and they were really good about staying in touch afterwards with progress of the order and arrangements for delivery. We had a problem with our house move and they very kindly kept hold of our furniture till we were ready. Couldn't recommend them highly enough. If you like rustic looking chunky wood or leather furniture this is definitely the place for you and the 0% credit option means that even those of us who aren't completely loaded can afford beautiful quality furniture.
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Fantastic Service amazing Bed more than pleased :)

From walking past the shop in Matlock some years ago I promised myself I would have an Indigo bed.
We brought our friends from Bedford to visit the store and they purchased before we did and were more than pleased
. In 2013 we bought our beautiful indigo bed to take pride of place in our church conversion home, the bed has been fantastic and hopefully all being well we plan to be visiting again in the coming months to look at a couple of new sofas.

We love the ethos of this lovely company, happy pleasant staff, beautiful brilliant quality items something worth saving for every time :) .
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Simply amazing

The review title says it all really.

From the sales advice and help on the initial enquiry & ordering phone call; the service throughout the arrangement for delivery to the guys who delivered & assembled my beautiful bed & drawers - it has been an absolute pleasure dealing with members of your team. The furniture pieces are absolutely stunning & we love them already even after only an hour or so of them being in our home.

The Indigo experience really has been fantastic - thank you for everything and especially the speed from order to delivery, which was only a matter 31 days! Scott R & Matthew were lovely guys who were really professional, efficient and helpful - a great face of Indigo for your customers.

I only others have their own Indigo experience as I cannot thank you enough or recommend highly enough.
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Stunning quality and service!!

Goodness me! I am ecstatically happy with this beautiful Junk Wideboy chest of drawers. Has transformed my bedroom so drastically! Love, love, love it. Great customer service, too. Thank you!
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Fantastic service, great products....well done!

We recently ordered a chunky plank kitchen table,8 matching chairs & a 3 drawer unit from Indigo Furniture and could not be happier with the service we received.
There were frequent phone calls giving us updates on when our furniture would be ready & when we should expect it to arrive. In fact, the furniture was ready earlier than we were first told!! We had to cancel the first delivery slot after the furniture had been loaded onto the van and rearrange a later date but this was no problem to Indigo as they were very flexible.
On the delivery day, we received a phone call in the morning as promised to let us know when to expect our furniture. The delivery arrived- exactly when they (Matthew & Kyle) said it would & we were more than happy with the quality of the furniture. We were also given a care kit in a nice little wooden box after the lads gave us some advice on how to care for our new furniture.
We would not hesitate to recommend Indigo Furniture & plan to use them in the future.
Thanks for the great service-all the best.
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Great furniture just check assembly!

We have several items of indigo bedroom furniture which is solid and hard wearing. However several years later when we are now moving and i now need to dismantle my bed i am alarmed to see how shoddy the bed has been assembled. The screws used have a star shaped head which means i need to purchase a special screwdriver to dismantle and have been put in by drill or lectric screwdriver which means hey are so difficult to removed. I am dreading taking the frame apart! My advice great furniture but disappointed with assembly amd shoddy materials used.
July 2013 i have now dismantled my bed and moved. Dismantling the bed was very easy and the frame very well made. The customer service i received was excellent and the company was genuinely bothered that i was having difficulty with my furniture and even offer to come up and dismantle it for me. So refreshing to find a company still interested in their customer after they have paid for their items. Well done indigo great company ethos!
Indigofurniture

Reply from Indigofurniture

Dear Lisa,
I'm sorry to hear of you recent experience.
If I could take a moment to explain a little more about how your bed was made and I hope it will help you to understand why it has been constructed the way it has.
Indigo beds are created using traditional Mortice & Tenon joints which are held in place with a custom forged steel bracket. The star shaped screw you mentioned is called a Torx screw - a superior screw design which helps to ensure that the screwdriver does not slip or 'cam-out' and damage the screw or the furniture. - this screw is utilised for strength pulling the joints together. You may have also noticed a more recognisable screw - a conventional Pozi head screw ( the top will look like this +) - this is the screw which is used for customer removal and will fit a conventional screwdriver. The Torx screw can in-fact remain in the bed and you can just release the Pozi head to dismantle - you should be able to unscrew these with ease with a normal household screwdriver - if you do not have one to hand I'd be happy to send one over for you?

This is a time-honoured construction technique which has given Indigo it's reputation for sturdy beds whose joints will not come loose. We understand such a solid construction can make it difficult for our beds to be taken apart and as you mentioned the screws 'difficult to remove.'

Here at Indigo customer satisfaction is at the top of our agenda - I am saddened to hear you are dreading the next step of taking the frame apart and I would be more than happy to arrange to have one of our installation engineers to visit your property to help. I will be calling the number on file for your account shortly to discuss this with you.

Kind Regards,
Miles Gregory, Designer and Owner Indigo Furniture.
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Exceeded Expectations

Amazing, Amazing, Amazing!
Our beautiful furniture was delivered last week and is simply stunning. We ordered pieces for our master bedroom, dining room, lounge and family room. Some of the pieces were bespoke due to one of our rooms being round and these are exactly as we required them.
Our new Indigo Furniture has made our house a home! We couldnt thank Jessica and the team more.
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Stunning furniture and excellent service

We ordered quite a lot of furniture from indigo for our new place including bed, dining table, sofa, side table etc. We could not be happier with the furniture we received! The ordering process was very easy , probably the easiest part of our move. We ordered a customised piece which was made exactly like we wanted. I could not recommend this company highly enough. The furniture is stunning and we never tire of the compliments we receive ! Thank you so much indigo for making our house into a home!
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Indigo ** furniture with rustic charm

I had to stay home a week last Friday for the long awaited delviery of a chest of drawers and mirror which we ordered from Indigo in Matlock in late January.
It was paticuarly special to me as I'd wanted this item for quite a long time. The NEW 4 drawer Plank tallboy chest, is now standing proundly next to his big brother the 6 drawer and other bedroom furniture we purchased in 2009 .
Just love Indigo - I'm a real fan!
Christine Marie Slack, Stockport, Cheshire
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Excellent Furniture and Service.

Hi Claire,

A quick thanks from the Harris Clan for the beautiful dining room furniture we received the other day. It really has finished off the Living room perfectly. Excellent customer service through out the whole experience, just how it should be. In a world which prizes quantity over quality, it is so refreshing to receive the latter. Thanks again to all off you at Indigo. We'll no doubt be back in the future.

Chris Harris
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Beautiful furniture

I just wanted to say how pleased I am with my new Riven Oak Desk and roll back chair from Indigo. The service was exceptional from ordering to delivery and I can now say that coming down to work in the morning is a pleasure!

I highly recommend Indigo Furniture for their customer service and care to the highest quality furniture. Thanks Indigo!
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Fantastic

We took delivery of our Snuggla on Friday and I just wanted to review to say what great service we received right through from the initial order to the delivery.

The Snuggla is great. We have it in our kitchen so we can sit in there with a coffee watching the TV when we have been out walking the dog. It fits and suits the kitchen perfectly.

We will certainly be using Indigo again and would recommend their services to everyone.
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Dream bedroom thanks to Indigo Furniture!

I purchased and have just taken delivery of my gorgeous Plank kingsize bed, bedside tables and lowboy and all I can say is WOW!

The furniture is amazing and makes the bedroom look fantastic!  The quality is second to none and the design really stands out amongst other boring mundane furniture I have seen around.

To top it all off, the level of service that was given by the entire team at Indigo made the whole process through to taking delivery has been flawless.  Nothing is too much for them.  Be it someone from the Sales Team, Despatch or even the Drivers.  They have all been great.

I would happily recommend Indigo to anyone and will definitely be taking a trip to Matlock some time soon!

Thank you all so much.
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INDIGO FURNITURE WONDERFUL COMPANY

WOULD LIKE TO SAY A GREAT BIG THANK YOU TO ALL OF THE TEAM AT INDIGO. THE CUSTOMER SERVICES WAS AMAZING FROM START TO FINISH. MY NEW RIVEN OAK LOFT BED & TEQUILA CHEST ARE BEAUTIFUL. THE DELIVERY MEN WERE EXCELLENT & KEPT ME UPDATED ON ARRIVAL & PUT MY FURNITURE IN PLACE.
I WILL DEFINITELY BE BACK TO ORDER SOME MORE OF YOUR WONDERFUL FURNITURE IN THE NEAR FUTURE.
MANY THANKS & KINDEST REGARDS
ZARA & DAVE FROM CORNWALL
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Great Furniture, Great Service and value for money!

Thank you so much to the Team at indigo Furniture, I love my Chunky Courner Leather sofa, it is so comfortable and after 2 years still looks like new. I have 2 children and a large dog and i can confirm the sofa is definitely pet and child friendly!

We would also like to thank the customer service team for all of their help, they really couldn't do enough to help us. No forgetting the dispatch and delivery team for their prompt delivery and friendly manner.

My husband and I can't wait for our next shopping spree!

Thanks

Aimee & David Armshaw
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Fantastic, Distinctive, WOW factor

Best describes the furniture we found at Indigo - we bought the reclaimed cart coffee table, plank style dining set and TV cabinet - we were so impressed with the look on line we drove up from Kent just to see it AFTER we placed the order....delivery guys were great and the furniture is certainly a talking point in our new place.
Thanks so much to the team at Indigo, can't wait to place our next order.

Indigofurniture Details

About this company

Dining, Living and Bedroom Furniture from Indigo Furniture, the UK's leading manufacturer of chunky wooden furniture, leather sofas, wooden beds and stunning dining tables. We handmake all of our furniture from ethically sourced and sustainable resources.

Visit Indigo Furniture LTD

Contact information

Call us on: 01629 581800
We live here: The Old Boots Building, Dale Rd,Derbyshire.
DE4 3LT Matlock
United Kingdom

Category

Indigo Furniture LTD is ranked 12 out of 107 in the category

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