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Stockholm, SE

1 Reviews

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Worst shopping experience ever - still not solved

I ordered for around 1,500 euros of goods in April 2012.
In December, not having any information about the delivery, I requested the payback of this order. The customer service - via a certain [Name removed] - has been answering to my 6 emails since then by messages saying "the payment should be done within a week". When I asked a confirmation of the payment back, they argued a broken scanning machine. I have now asked my lawyer to sue infurn. This company is either a fraud or the worst ecommerce website I know.
You either do not have my phone number or are just kidding me again as I received no call from you. My lawyer has your phone number however and is handling the case.
    TrustScore 1.3 / 10
    2,618 Reviews

    Reply from

    Hello Mr Rieu,

    Further to our conversation today and recent email exchange,
    we have now confirmed in writing that appropriate action has been taken and hope the matter is now resolved.

    Kind Regards
    Valerie - Customer Services Adviser.

    Hello Olivier,

    Further to your review, I am sorry you have had problems with your order.
    I have tried to call you today and have emailed,
    and have requested urgent action to resolve the situation.

    Kind regards
    Valerie - Customer Services Adviser.
    Comment (?)