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Paris, GB

1 Reviews

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Don't deal with Infurn - you will not be delivered

UPDATES It is now the week when the order should be delivered...I look forward to see what happens.

I placed the order on 28 Aug 2012, delivery time in the terms and conditions is up to 18 weeks + up to 4 weeks extra in exceptional situations. In other words an acceptable delivery should have taken place by the beginning of February 2013.

After my initial posting I did receive a phone call from Valerie who explained the issues. She also confirmed that the delivery will happen this week and that there are no further changes in the dates.

I don't believe before I see the table delivered.

I've ordered a coffee table in Aug 2012 which, now after 7 months, has not been delivered. The delivery time in terms and conditions is up to 18 weeks, in other words I should have received the table several weeks, if not months ago. The delivery has been postponed several times now and is currently at the end of April. Needless to say but the 351 Euros were debited from my card very rapidly.

Honestly I don't believe I will ever receive the table, nor do I believe, based on what I can read on this site, that I would get reimboursed.

Surprisingly the customer service did answer my mails earlier, however now they don't even answer my mails, not to mention answer my calls.

So I advise no one to order from this company. You will just lose your money, be extremely unsatisfied and lose your time contacting the customer service. If the customer service would now contact me I would not believe whatever their explanation this time is: in fact by reading the feedback on this page, I can see that the company has give the same phony explanations to the other persons as why the deliveries are late.

Good luck to all.
1 found this review useful
    TrustScore 1.3 / 10
    2,609 Reviews

    Reply from

    Hello Mika,

    Thank you for your comments.

    I am glad that we spoke and discussed your order today. I also understand that you were anxious as the planned delivery dates did go back. When you placed the order, you agreed to the Terms and conditions which cover delays for upto 34 weeks.

    Whilst this is not the ideal delivery time to aim for, your order is presently still within this time frame. I have explained the issues regarding delays and would like to re-assure you that you will still receive your goods.

    I have today given you an up-dated planned delivery status for end of April / early May, and have emailed this to you too.

    Please do not hesitate to contact me on the Forums email if I can be of further assistance.

    Kind Regards
    Valerie - Customer Services Adviser.

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