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Stockholm, SE

1 Reviews

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It worries me that you pay 4 months before your order arrives

I just ordered from infurn for the first time and now i see that the expected delivery time is in the end of August! I all ready paid whick makes me worry if this is a serious web shop. I just sent the support an e-mail but after reading these reviews i'm even more worried. I want my money back or my order within a month.
    TrustScore 1.3 / 10
    2,627 Reviews

    Reply from

    Hello Lisa,

    Thank you for your comments with respect to your order.

    Yes, we do ask for payment at time of placing the order and this is customary in the UK, as we have to pay suppliers upfront too.

    With regard to delivery times, 10 - 18 weeks is standard as shown on the website. This is comparable with other on line companies offering similar type products. If you require a quicker delivery, please check for purchases from the In Stock items.

    Although standard delivery may take a little longer than shop bought items, the reproduction designer furniture is made to order and Customers can choose from a wide range and variety of colours, woods, metals, fabrics and size, with skilled hand craftsmanship involved.

    In addition to this we offer excellent value for money, good quality goods with superior elegant designs, free delivery and a 5 year guarantee.

    All in all we think the wait is well worthwhile.

    With regard to your particular order and following our discussion today, we hope you will decide to wait for your chairs but the choice is yours.

    Kind Regards
    Valerie - Customer Services Adviser.

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