reviewed by

Wunstorf, DE

1 Reviews

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unmögliche Firma, vermutlich betrügerisch !

es Wird sofortige Bezahlung vorab verlangtt.Nach 18 ! Wochen kam vermutl. Automat. generierte mail, daß Lieferung sich um weitere 8 Wo verzögert. Erst nach Ablauf von 34 Wochen Stornierung, und Kostenerstattung erst nach weiteren 30 Tagen Bearbeitungszeit.Ich rate dringend von Bestellungen ab, werde mich im Forum wieder melden, wie Firma sich verhält. Bislang hatte ich auf meine schriftl. Storno noch keine Antwort !!
    TrustScore 1.3 / 10
    2,609 Reviews

    Reply from

    Hello Marion,

    In respect of your comments on Trustpilot, we have tried to contact you today, with regard to your order. There is no fraud but there is a slight delay in delivery.

    The standard delivery time for our goods as shown on the website is 10 - 18 weeks.
    At present, there are 19 lapsed weeks, and having checked, the arrival of your Arne Jacobsen Swan Chair is expected at the end of May.

    We have offered compensation due to the delay and the German Customer service team have tried to contact you to discuss this.

    Meantime, if we can be of assistance, you are welcome to contact me via the Forums email.

    Kind Regards
    Valerie - Customer Service Adviser.

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