reviewed by

Bonn, DE

1 Reviews

trustpilot stars
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DO NOT ORDER!!! INFURN is more than untrustworthy!!!

Read the chronology of my interaction with INFURN and judge yourself....
2012-01-15: Ordered chair, my credit card was charged instantly 499 EUR, expected delivery date 2012-05-15
2012-05-21: No chair, no information; sent email asking about status; INFURN postponed delivery date to 2012-08-30
2012-09-03: No chair, INFURN postponed delivery date by another 8 weeks (quality issue); according to general terms and conditions I cancelled the order (sent letter) and requested refund of my money, no reply
2012-10-22: No chair, no money; contacted INFURN via webform
2012-10-28: Response! INFURN agreed to refund my money, I sent IBAN and BIC, INFURN promises to wire amount within 30 days
2012-12-04: No chair, no money, sent another reminder
2012-05-29: No chair, no money, lawyer will take over
Stephen Frank Mortensen and Arnaud Decroo found this review useful
    TrustScore 1.3 / 10
    2,609 Reviews

    Reply from

    Hello Mr Newman,

    Thank you for your comments.

    A member of the German Customer service team has been in contact with you by phone today with regard to your order for your Charles Le Corbusier LC4 Chaise Longue.

    Regrettably there was an issue with the item, which resulted in a cancellation and refund request, and for this, please accept our apologies.

    The Customer service Agent has emailed you also and offered to monitor and accelerate the refund process and will stay in contact until the matter is resolved to your satisfaction.

    Kind Regards
    Valerie - Customer Services Adviser.
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