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Nantes, FR

1 Reviews

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Finalement remboursé

13 juin : Mazal Tov ! Remboursement reçu le 10 juin. Comme quoi tout arrive ! 3 mois d'attente mais je m'en sors pas trop mal.

8 juin 9h35 : Toujours pas de virement, j'attends encore le remboursement. Encore une journée sans viande avec mes patates... J'ai faim.

7 juin 11h15 : Modification importante : je viens d'avoir un appel d'Infurn me promettant un remboursement dans les quelques heures. Je vous tiens au courant objectivement de l'évolution de la situation...

7 juin 10h00 : Commande le 6 avril.
Annulation de la commande envoyée le 8 avril et demande de remboursement.
Au 7 juin, aucun remboursement reçu évidemment.
Hotline difficile à joindre,
Personnel incompétent (ou tout simplement impuissant)

A fuir !
Arnaud Decroo, PASTOL and found this review useful
    TrustScore 1.3 / 10
    2,620 Reviews

    Reply from

    Hello Mrs Mor,

    Thank you for your review on Trustpilot.

    We have checked your order details and there was a slight delay with the reimbursement for which we apologize, but there is no rip off.

    Records show that a member of the French Customer service agent discussed your refund details with you on 3rd June, and explained that it was being dealt with and you accepted this at the time. There was no evidence of incompetence on the part of the Customer service team, on the contrary,the same agent has today informed you that the refund action has been completed, and you will receive written confirmation of this today.

    Once again, we are sorry for the delay, but your money has been re-paid.

    Kind Regards
    Valerie - Customer Services Adviser.
    Comment (?)