reviewed by

Paris, FR

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


Après avoir passé une commande le 29.04.2012 qui n'a jamais été livré j'ai mis un an pour être remboursé, mais voila la 2e commande du 07.02.2013 est encore repoussé au 09.09.2013 je pense que je ne serais jamais livré un scandale société à fuir!!
Arnaud Decroo, Stephen Frank Mortensen and found this review useful
    TrustScore 1.3 / 10
    2,608 Reviews

    Reply from

    Hello Mr Huguet,

    Thank you for your comments on Trustpilot but there is no scam involved.

    We do acknowledge there was an issue with your original order, as delivery was not possible at that time, but we offered an open claim to re-order or else a refund for the goods. You accepted the refund and was subsequently fully reimbursed.

    Your current order for the ever popular 'Housebird' has been placed using Bonus credit at zero cost to yourself, and one which we were not obliged to offer as you had already been refunded, but which was allowed as a gesture of goodwill. All the same we apologize for the delay.

    The subject of delays is, we know a mute point and particularly last year when we lost some 22 suppliers in China, due to global recession. We secured new suppliers but the issue had serious consequences on delivery times for certain products.

    Despite this, Infurn still managed to deliver 90,000 items in 2012
    with improved delivery performance of some 65,000 items in the first half of 2013. Infurn has grown rapidly over the last 5 years and logistics on this scale is a massive operation, and inevitably problems do occur.

    Nevertheless, we are committed to advancement and are continually striving to improve. Plans are afoot to keep larger quantities of the more popular items In stock for faster dispatch, and this has already been achieved with certain items such as the 'Hang it alls' and the 'Beanbags'. In the months to come, more items will be added to the In stock list. Certain products will also be produced locally.

    With regard to your particular order, and following our several discussions and offers of In stock alternatives, you have decided to wait for the delivery of the Housebird.

    Kind regards
    Valerie - Customer Services adviser.
    Comment (?)