reviewed by

linz, AT

1 Reviews

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never ever - hände weg!!

never ever - Hände weg! bestellte am 28 März 2013 um 695,53 EUR und stornierte noch am selben Tag. Der Kundendienst war erst nach Wochen unzähliger Mails und Anrufe zu erreichen. Das Geld sollte ich innerhalb von 30 Tagen erhalten, wurde mir zugesichert. Noch immer ist nichts passiert. Meine Drohung, rechtliche Schritte einzuleiten, wurde ebenfalls ignoriert. Werde Beschwerde beim EVZ einbringen und dann versuchen, die Medien einzuschalten.
Arnaud Decroo, Stephen Frank Mortensen and found this review useful
    TrustScore 1.3 / 10
    2,620 Reviews

    Reply from

    Hello Mrs Seyfert,

    Thank you for your comments on Trustpilot.

    On checking your order details and past email correspondence, it shows that you changed your mind about the order, you wanted to order original instead, and therefore applied for a cancellation.

    On the 11th April, the German Customer service team informed you that you would be refunded within 30 working days, and you agreed to this. However, our records show prior to the deadline, an approach was made by yourself for a charge back, this was not disputed, and funds were drawn from our account on 17th May.

    As this was already done, no refund is possible.

    Subsequent to our discussion this morning, we are providing evidence of the chargeback for you to check with your provider.

    Kind Regards
    Valerie - Customer Services Adviser.
    Comment (?)