On 31-10-2012 I ordered en paid in advance (EUR 804.30) for an Charles Earnes Lounge Chair. The delivery was postponed twice but the chair finally arrived on a friday at the end of April, but unfortunately, due to a transport accident the chair was severely damaged and after sending some pictures of the deplorable state of the chair I received an e-mail on behalf of Infurn that they will pay me the money back (100% refund) between 29-04-2013 and 10-6-2013.
On the 15th of June I send an e-mail to Infurn, that despite of their affirmation in writing, I did receive the money but since then I have not heared from Infurn.
I want my money back aftter 8 month’s of waiting in vain for the chair and the money!!
Unfortunately, there are occasions when goods have been damaged in transit, despite all good intentions.
Subsequent to the claim, you were informed by email that you would be fully refunded, and following our discussion with you today, we have advised you that despite having exceeded the deadline by 8 working days, the Bank transfer is being arranged and will be completed this week.