Very poor company

I originally ordered 2 beanbags from Infurn via Group On at the beginning of November via the Group On deal.

They were due for delivery in December. Of course they werent delivered, so I chased them. Then I had a notification that they would be delivered in January.

We had about 5 new delivery dates, but still no delivery.

Eventually we were contacted by Group On, to say that Infurn would not be able to fulfill our delivery, and they had found an alternative supplier. If we ordered with the new supplier (and pay new postage costs) we were guaranteed our bean bags within 4 weeks, and Infurn would automatically refund the original postage costs in 2 weeks,

Thankfully we actually got the beanbags from the new company in 2 weeks. However it is now over a month since we did our new order (from which we were supposed to get our refund from infurn 2 weeks later).

Needless to say, we still have not received our postage post refund from Infurn even though apparanetly we should have received this automatically over 2 weeks ago.

Infurn have now had our £26 postage costs for neasly 5 months! Please refund our money ASAP.

By far the worst company one can deal with. Avoid at all cost. Might save you a lot of frustration.

***Update. This is a repost of my original message. Only to include more details and hopefully get some meaningful response.***

I ordered my bean bag from groupon on 12/12/11 last year. The original delivery date was some 6 weeks from that day which was reasonable.

However, the delivery date got pushed ahead on numerous occasions, there has been no notification on any of that. On 15/02/12 I got this email in response to my previous note (two days prior to the reply):

"Your item was shipped on 25/01/12 and would've taken 5 days to deliver. If you have not yet received it, adverse weather conditions may have caused a slight delay in delivery, please allow a further 5days as we have definetly shipped your order."

First of all, 25/01/12 is still ALMOST THREE MONTHS after I made my order. Secondly, on what planet do you live? 3 months is not a 'slight delay'. 5 days from 25/01/12 is still A MONTH AGO. You're not trying to tell me the few days of snow in January paralysed the deliveries in November, December, early January, February and now March, are you?

This entire experience has been farcical. Trying to reach INFURN by phone refers you to email. How convenient. It seems that they don't even want to talk to us customers any more? Previously, calling would either redirect to a pre-recorded message or a foreign speaking voicemail of some sort.

The website says the parcel was sent by DHL. The tracking number provided is not a DHL one and I could find no major companies that would have that tracking number format. They can't even get that right.

***After my original post, I got a comment on my note, and indeed they tried calling me, leaving a voicemail. Calling back was of course impossible cause all I got was a voicemail on their part. Convenient, huh? The tracking number, previously wrong, and now updated, was wrong again. Seriously? It seems like they give _a_ number so that it gives us customers a false sense of them doing anything. I have sent an email again, only to get no reply. ***

In the meantime, I've been getting a heap of newsletters from them. Do they really think I'll ever use them again?

So here I am: it has been 4 *and a half* months since I ordered my bean bag. There has been no decent communication and the service was truly horrible. By ordering the beanbag from them, I also gave up another offer that was available to me at the time. If I don't get my order, I will get really angry! I only give one star as I have to give some rating to post this comment.

***And yes, I gave a one star review only because I had to give something. Otherwise, it'd be a big, fat zero.***

23 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Rzepala

Thank you for your comments, further to my voicemail message left on 16 March 2012, I have again tried to contact you today and received your voicemail service. As previously stated your order is in hand with FedexUK for delivery, Infurn does not allocate tracking codes, these number are provided by our freight carriers. The DHL tracking code that was allocated to your order was issued prior to changes that were made to our freight providers for UK orders which came into effect 1 February 2012. I have today been informed by our freight providers, the tracking code issued on your account is allocated once a delivery attempt has been made twice. I have requested they provide me with the dates the delivery was attempted and I will update you when this information is received.

Please be aware that you have the option to opt out from receiving newsletters from your customer account. If you require any further information I can be contacted 0203 137 1108

Regards

Sonia Harris

Customer Relations Supervisor

0.000000000001 (possibly less)

Child chair ordered August. Initial delivery period of 6 weeks has slipped to Nov, now February and, surprise surprise, still no chair.

My last posting on this site in February at least forced some sort of response out of Infurn. I got an e-mail (!) from Sonia (poor Sonia, I'm sure she could get a better job) telling me that (a) they had tried to phone me (yeah right) and (b) "We are currently in week 8 and your product has arrived and is currently being unpacked from the container, after it has passed our quality standards, it will be repacked and sent to you"

I thought - at last. Website now telling me expected delivery date is mid April......Either they have the slowest unpacking team in history (a distinct possibility) or they are completely at it.

I have emailed them to cancel my order. I will take legal action if they don't refund ALL of my payment (Yep, £350 lovely pounds I will go and spend with a legitimate business, not these bunch of scammers).

Don't be a mug like me, don't believe anything they tell you and don't EVER order ANYTHING from this company.

Worst service imaginable!!!

I still have not received my bean bag, which I ordered through groupon on the 11/09/11. After a change of delivery from December to January to February and march too, I still havent recieved anything and my delivery date has completely disappeared on the order details, the last information I got from Sonia said she would check where my package was with the logistics department, weeks and weeks later... No reply.... Would be grateful for an update.... Just want to receive what I've paid for....
Krunal Nirban




REPLY TO RESPONSE -----------

Thank you for letting me know Sonia, sorry I missed your calls, do you mean the delivery will be on the 26th as the 25th is a Sunday....

Thanking you

Krunal Nirban

22 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Nirban

Thank you for your comments, I have tried to telephone and received no answer, I am very sorry to hear that you are still not in receipt of your order, as per my email of 17 February 2012, I had asked our logistics department to contact our freight providers to confirm when you would be in receipt of your order. I have asked the Logistics Manager to investigate why my request was not actioned and I have today contacted our freight providers who have assured me you will be in receipt of your order on Monday 25 March 2012.

Again please accept our sincere apologies for the distress caused to you in this matter

Kind Regards

Sonia Harris

Customer Relations Supervisor

Worst customer service , AVOID!!!!

Same situation as most of the other posts on here. I purchased the group on deal for the bean bag and made my order on the 4th of November. The e-mail came with a 6-8 week deliver time so I patiently waited for 10weeks before I e-mailed Infurn, I waited 3 working days and still had no reply to my e-mail so I sent it again, 3 days came and went with no response so I called Infurn and got no where so I contacted Groupon who told me about the delay and gave me a delivery date in February so I decided to wait , not a lot else I could do, by the end of Feb. I realised it was another delivery date that wasn't being met, I contacted Groupon again and then received an e-mail from Groupon telling me that Infurn were not going to supply the beanbag and another company would. By this time my need for the beanbag had gone so I decided to wait for the refund I was promised and as yet am still waiting for the refund. I have e-mailed Infurn with no response. I tried again yesterday who knows they may respond but I would not recommend this company I wanted to give 0 stars but I had to put 1 this is being generous.

If it sounds too good to be true...

Long story short: Placed an order for Bigboy bean bag at the begin of January, after that I've heard nothing. I've sent two e-mails, after the first one Groupon informed that Infurn is suffering of many difficulties and clients should NOT try to contact them - they will contact you.

There has been some development, though: The given delivery date has been changed twice, but even the latest one has gone by one week ago.

The fact that Groupon is once again offering a Bigboy deal "from their reliable partner Infurn" really makes me laugh.
----------------------------
As it states below, we have now agreed to change the color of my ordered item, and I should receive it in couple of business days. Sonia did truly sound sincere in her apologies and regrets for this delayed order, and I believe I will receive my bean bag - eventually...

21 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Konkola

Thank you for your comments, As per our telephone conversation today I have reviewed your order and noted your order is delayed due to the availability of your requested colour choice. This information should have been relayed to you at an earlier opportunity to have allowed you the option to select one of the available alternative colours. I have, as agreed asked our warehouse in Germany to release for shipment your alternative colour choice. As agreed I will forward a email confirming this action.

Again Apologies for the inconvenience in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Appaling service!

The worst company I had to deal with. This has happened to a lot of people and I am not going to say anything new here but to all of you who want to read another horror story:

After buying a Groupon voucher early Nov 2011 I ordered a BigBoy Bean Bag from Infurn on the 8th of Nov 2011. The delivery info stated that the beanbag will arrive the week before christmas. Great!, (I thought). Perfect christmas present for my kids. Coming closer to christmas I logged back into Infurns website to double check the delivery status and the delivery date got put back to week 3 with no warning by email or phone. I tried to ring them and wrote a couple of emails stating that they have ruined my kids christmas.
I havent heard anything back for ages until one day I opened my inbox and an INCREDIBLE 108 DUBLICATE AUTOMATED EMAILS arrived from Infurn. I was fuming as they spammed my mailbox with loads of rubbish appologizing for their incompetence.
The date since then has been moved to week 11 then to the 16th of March and now the order is crossed off!!!! I cant belive I had to wait for nearly 6 months just to stand in the dark and not knowing what is happening with my order. I would really like to sit on a comfy beanbag now. If the order has been canceled where is my money? I feel cheated. Thanks for ripping me off Infurn. I will advice everyone I know against buying from you and I am sure everyone else will too.

Sometimes it is just best to pay extra for good service....

Would like to know what's happening INFURN

Same as all other comments ordered for Xmas present back in nov 2011,
Nothing arrived yet, sent numerous emails notice other day my order now scored out what does this mean?????????
Can anyone advise

21 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Jackson

Thank you for your comments, I have today tried to telephone in respect of your above order which was cancelled by your referrer Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers, we were committed to deliver all the outstanding orders and were working towards that. Groupon will be refunding your voucher cost as this amount was not submitted to Infurn, we will be refund your shipping cost.

Please accept our sincere apologies for the inconvenience caused to you in this matter, if you require any further assistance please contact me at support@infurn.com

Kind Regards

Sonia Harris

Customer Relations Supervisor

Would never order off this company again!!!

Hi guys
I made an order with Infurn back in November 2011 and they never delivered my order. Groupon sent an email saying that Infurn could not dispatch the goods and said we get our delivery charge back within 3 weeks, I have been waiting about 5 weeks now, I email Infurn everyday and no one has gotten back to me.

Guys I need that money can you please refund my account????

---------------------------------------------------------------------------------

Empty reply from Infurn below!!!

22 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs McGroary,

Many thanks for your comments, As per our telephone discussion today, I reviewed your account and found it was still pending delivery and was not cancelled as you were advised, I have today informed our finance department to action a refund for your shipping cost.

Please accept our apologies for the inconvenience caused to you in this matter, if you require any further assistance,please contact me at support@infurn.com

Kind Regards

Sonia Harris

Customer Relations Supervisor

Warning, don't touch with a barge pole!

I ordered 2 beanbags through Groupon in November 2011. Redeemed both vouchers in time for a pre-Christmas delivery.

One bean bag arrived on 5th March 2012 - over 3 months late! The other bean bag was delivered on 12th March 2012 but to the wrong address.......over 50 miles away with no connection to myself! Called the carriers who advised me to call Infurn, tried calling numerous times but no answer. No surprise there. I then called Groupon but their response was to wait and Infurn may sort out the mistake! I lost my patience and called Groupon a week later demanding for a full refund only to be told they will have to launch an investigation becuase the beanbag has been delivered - yes this maybe correct but to the wrong address!

Will not use Groupon or Infurn again.......

Thank you for your reply Sonia, I have contacted Groupon today to cancel the refund. Please can a Bigboy be resent but to the correct address this time? Much appreciated.

Regards

Tim

21 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Timo24

Thank you for your comments. I have today tried to telephone in respect of your above order.I have reviewed your account and contacted FedexUk to investigate this matter. I will update you as soon as a response has been received. Please advise if you would like me to resend your Bigboy or arrange for a refund of your shipping cost.

Please accept our apologies for the inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

No call

Sonia - I have not had the call that you promised yesterday. This is the only way I have of contacting you, so please ask someone to call today as we discussed yesterday

21 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Boyce

Thank you for your comments.As per our telephone conversation today, your order was cancelled by your referrer Groupon who decided to cancel the deal campaign as they believe this is the best course of action to satisfy customers, Infurn had no influence over Groupon's decision to cancel the deal campaign, we were committed to deliver all the outstanding orders and were working towards that. As you stated you were not informed by Infurn that the deal was cancelled. Groupon should have notified their customers the deal was cancelled and refund the order cost as this amount was not submitted to Infurn, we are only aware when contacted by customers on this forum that they were not informed of the deal cancellation. As I stated if you would like to rebook your order we will honour the deal price that was offered by Groupon, and once I have confirmed availability of your alternative colour choice I will arrange for one of our sales agents to contact you and rebook your order.

Again please accept our apologies for the distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

I just want my bean bag already!

Nothing new to tell here, I got the same problem evrybody else has here. A bean bag not delivered, no answers to emails so on and so on.

This here seems the only way to get an answer from Infurn. So lets try... again...


@Sonia:

My order Number is: AU-68740
Full Name is: Sascha Reitz

could you get the bean bag to me please?!

22 March 2012

Reply from Designfurn LTD (infurn.com)

update 22.3.2012

Dear Sascha

Further to my response on 21.3.2012, I have been informed by our warehouse in Germany you order will be released to our freight providers by end of this week,we would expect you to be in receipt of your parcel by 28 March 2012. If you require any further assistance please contact me at support@infurn.com

Kind Regards

Sonia Harris


Dear Sascha

Thank you for your comments, I have tried to telephone the number on your order, however the automatated message states number not number not listed. I have reviewed your account and I have asked our warehouse in Germany to confirm when your order will be released for delivery. As soon as this information is received I will update you.

In respect of the poor level of communication and customer service and the prolonged wait for your Bigboy order the Bigboy campaign exceeded INFURN'S highest expectactions. however due to the high level of customer enquiries with the Bigboy campaign the previous management team took the decision to disable the incoming telephone lines and respond to the enquiries by email however we now have a new management team in place to resolve the issues with the order defaults, customer service and production management arising from the previous management team. One of the major issues we encountered was the lack of communication and information relayed to customers, specifically with the availability of stocked colour choice. We have now implemented changes so that at the earliest opportunity we offer alternative available colours for earlier shipment from our warehouse in Germany. We are currently recruiting more customer agents and enhancing our training programs. The number of freight providers has also been increased to meet the demands of the 600 Bigboys shipped weekly.Due to the high volume of outstanding emails we endeavour to resolve these issues over the coming weeks

Please accept our sincere apologies for the distress and inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

BAD!!!

I'm having exactly the same problem... I ordered mine on 11th November 2011, was originally told 6 weeks same as everyone else. Delivery date changed no less then 6 times, to be eventually week commencing 13th March... and nothing.
Checked infurn and my order now has a line through it... im guessing to indicate that its been delivered!! It hasnt!!!

Help... what can we do about this??

Thanks

20 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Joanna

I am unable to investigate this matter as this is not a valid customer number and you have not provided your full name.

I await your response.

Regards

Sonia Harris

Customer Relations Supervisor

Lack of communication, broken promises.

I again purchased my bean bag through the Groupon deal at the beginning of November 2011. Despite assurances(when I eventually received a response!!!), the last of which advised a delivery date week commencing 13th March(12th Surely!), I am still without my bean bag.

Ms Harris, I see that you have responded to previous queries on this forum and I would appreciate an update on my order.

20 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Enright,

Thank you for your comments.I have today tried to contact you by telephone,and responded to the email sent. Your order was cancelled by your referrer Groupon.You should have been informed of this by Groupon, in light of their cancellation of the deal campaign. Infurn had no influence over Groupon's decision they believe this is the best course of action to satisfy customers, we were committed to deliver all the outstanding orders and were working towards that. Groupon will be refunding your voucher cost as this amount was not submitted to Infurn, we will be refund your shipping cost.

Please accept our sincere apologies for the distress and inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Useless. Avoid. Should not be trading.

As below, bl**dy beanbags.
Infurn have completely failed to respond to my enquiries over a period of 5 months (Nov 2011 - March 2012), whilst steadily continuing to try to sell me other products.
Order cancelled, but no refund for delivery charge as promised.

I presume they are propping their business up with all the Groupon p&p charges they have not refunded.

20 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Clare

Thank you for your comments. I have today reviewed your account and can confirm a refund for your shipping cost is in hand with our finance department. I have today asked that this is expedited. Your voucher cost will be refunded by your referrer Groupon.

We are very sorry to hear of the unsatisfactory level of customer service you experienced from Infurn and the lack of communication in respect of your enquiries over the period of 5 months. As part of the management team here at Infurn we are aware of the issues and adverse comments surrouding the Bigboy campaign. We are making changes to the customer service department and over the coming weeks will have more sales agents in place to respond to email enquiries, we will also be reinstating the telephone lines that were disabled by the previous management team and look to fulfill the outstanding Bigboy orders.

Plese accept our sincere apologies for the the distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Wouldn't even rate them as 1...

Same as everyone else on here. Ordered pink big boy bean bag on 11th November expecting to received before Christmas. Have since had the delivery date on my order history change copious amounts of times. Was happy to see Groupon acknowledge the issue with an email but a kick in the teeth when it was money off my next purchase with Infurn (that's NEVER going to happen). Sent so many emails with no reply, and have had to once again resort to trawling through blogs to discover soooo many people having the exact same problem. Most recent issue is that my order has been crossed out on my account history with no explanation! So much for arriving on or before the 19th March! I don't want a refund I just want the product that I paid for 4 months ago!!!!

20 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Cat

Thank you for your comments,I have today reviewed your account and your order has been cancelled by your referrer Groupon. You should have been notified of this by email from Groupon in respect of the deal cancellation. Infurn had no influence over Groupon's decision they believe this is the best course of action to satisfy customers, we were committed to deliver all the outstanding orders and were working towards that. Groupon will be refunding your voucher cost as this amount was not submitted to Infurn, we will refund your shipping cost.

Please accept our sincere apologies for the distress and inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

000

I ordered 2 bean bags on 9 Nov 2011 in time for Xmas, my story is the same as below, countless emails and phone calls none of which was a response received, I finally cancelled the orders after being ptriomised a February delivery which of course did not happen, have now spent a month trying to get the Postage back so far without any response. I am going to write to the MD

Worst Service Ever!

I bought the XXL beanbag through groupon. It never arrived and I received the same emails as everyone else by the looks of it.

Groupon advised me to email Infurn yet again asking them to refund my postage. I have been ignored since January and prior to that I received samey emails. No working phone line and no one manning the emails. This is the worst company I've ever had to deal with and I deal with credit control as a part of work!

The irritating thing is that this is a complete breach of contract.
On their website their T&C's also tells us that Infurn know our rights http://www.infurn.com/en/terms-and-conditions

'the buyer is entitled to request information about this and the seller must inform the buyer'

Yes Infurn you are a big company and I am only just the irritating customer- thank you for emailing all your adverts regarding your new chairs and such like - perhaps send me what I want and need - a confirmation of refund for postage???

I don't know how you can still operate with customer service so poor and think I want a voucher or an opportunity to buy a new chair, to say quite frankly, to shut me up.

I'd prefer a refund of £12.95 of my hard earned cash (regardless of how small and pathetic you may think that is) so I can move on with my life.

Bad

Same as all the other comments brought beanbag through groupon

Very disappointed

As per every other comment on this review order a beanbag in
November, last change of date was 16th March and then on the 15th March it was crossed off. No reply to email, not able to get through on the phone, as you seem to be replying here perhaps you could let me know where my beanbag is.

Do not use this company- rip merchants!

I purchased a XXL bean bag via a group on deal, as with others on here this order never ever materialised. Although group on found an alternative supplier I still have no delivery charge refunded to me, despite INFURN stating they would in 14 days.
I've tried on a number of occasions to contact INFURN to no avail as they are not responding or replying to anything I've sent. I think it's safe to say I won't be getting a refund on the delivery charge I paid for an item never ever received.
To anyone out there thinking of buying from them DON'T! They are useless.

NEVER EVER AGAIN, THE WORST COMPANY EVER

I can not rate this company at all , do not feel as if they deserve any rating. I placed an order 0n the 2/11/11, the kids were so excited. However realised that at the end on December it was going to be late. We are sitting at the 16/3/2012 and i have sent numerous emails and the automated service then tells you that someone WILL BE IN TOUCH. Yes at the begining we had a reply, it`s gone dead now. Been given dates of delivery, been told that the weather held it up .Been told It`s on it`s way, Oh and Groupon then sent an email saying that the Big boy bean bag would be here at the start of February, guess what yip it`s still not here.Our friends who stay half an hour away, they ordered the BIG BOY BEANBAG 3 weeks after us and they got there`s 2wks ago. Groupon are struggling to help as they are just pamming you off with any old rubbish. I don`t want you saying you have called as we have had no messages what so ever and as i said the emails just get ignored just like everyone else. I would be so grateful for some explanation and no excuses any more, i am sending a letter to watchdog and trading standards with the one if we do not see this BEAN BAG. Groupon on the last pone call just over 10 days ago, said it was on it`s way, they then gave ma a tracking code which was an old one they told me after i couldn`t get into use it. We are so fed up and let down, the last thing is we are still getting emails from INFURN regarding any sales or money off, oh and we even got a money off our next purchase of another BIG BOY BEAN BAG, come on that`s poor. Sorry to say i would never use you again. Now against my wishes you have to rate i see, so it has to be a one star and as i said i don`t want to but to submit this i have to. A. Scott

Zero star - My patience is non exciting at the moment- have waited 13 months

How could I be so stupid? That's the question I have asked myself over and over again the last 12 months. I placed an order february 2011. After several delay updates on the website, I finally contacted the company in August 2011. Very politely, they wrote back, that had I not received my furniture week 40 I was welcome to make an annulment of the ordre and get my money back.
It is now 5 months since I made the annulment and I have not yet seen any money, despite several reminders! Their customer service replies but there has never been any truth in their mails. I am so frustrated with this company and my advice to EVERYONE out there is NOT to deal at all with Infurn......Furthermore, if the company gets more than one star in a review in this trustpilot it is most likely the company staff it self or personal friends making it. DO not even trust a rating over one star!

I made a bank to bank transferral of money when I placed the order. The most stupid thing you can ever do dealing with Infurn!!!

Fed up and frustrated

Only giving 1 star as I cannot give a zero. My story is exactly the same as Helen from North Ferriby. Numerous phone calls to Groupon and Infurn. Same responses or lack thereof from both companies. Even had an email from Infurn saying my beanbag was posted off to me and giving a tracking number that DHL did not recognize. Surprise, surprise another month down the line and no beanbag. Spent hours on the phone to Groupon and the latest from Groupon is they have refunded there portion of the cost without my agreement when they were supposed to be contacting Infurn to get the correct tracking number. As with Helen I am now out of pocket for all of the calls I have made and the postage.Four months since I ordered it and two and a half of total frustration. I am now going to go to the OFT who have apparently told Groupon to get its act together. Be warned, these companies are totally disreputable.

None

It seems this webiste is the only way to contact Infurn...

I made my order (AU-89928) 9 November 2011. The delivery date was changed multiple times (managing to miss both Christmas and birthday!) and I still have not received my beanbag.

Further - my "order history" has now crossed out my order - what does this mean?

Appalling service - I have emailed over 50 times and received no reply apart from automatic replies.

Please can someone tell me what to do, and how to get a refund and/or compensation.

ZERO

Another furious and extremely frustrated customer who was due to receive a Big Boy this week (was intended as a Christmas present for my disabled daugter!). As with everyone else involved in this ridiculous campaign I gave up trying to call and leave messages as no-one ever called back or a message was unable to be accepted, I have left numerous emails too but only received automated responses, not one proper written response!! I blame Groupon too, I asked them to leave my order alone as I was so near to receiving my daughter's Big Boy but they didn't, now they've refunded my money but where is the delivery cost?! I cannot adequately describe how I feel (or my feedback on this whole sorry episode will be deleted) but I am so disappointed and very angry that my daughter will not now receive her pink Big Boy as I have been promising her since it failed to turn up after every changed delivery date!

Reply from Sonia:
16 March 2012



Dear Helen

Thank you for your comments. I have tried to telephone you in regards to your above order.I have today reviewed your order and found this has been cancelled as per your referrer Groupon you will have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn. If you would like us to reinstate your order we will honour the deal amount of £39.00 Please contact support@infurn.com if you would like to rebook the order or I can arrange for your shipping cost to be refunded.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

As of today 26/4/12 I still have not managed to achieve any sort of communication with this company whatsoever, not one of my emails responded to etc etc, I've totally ran out of patience and decided to stop pursuing them any further for my daughter's Big-Boy, I will await my reimbursement of delivery charge but I know it's going to be a very long wait, utterly useless customer services, AVOID THIS COMPANY!

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Helen

Thank you for your comments. I have tried to telephone you in regards to your above order.I have today reviewed your order and found this has been cancelled as per your referrer Groupon you will have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn. If you would like us to reinstate your order we will honour the deal amount of £39.00 Please contact support@infurn.com if you would like to rebook the order or I can arrange for your shipping cost to be refunded.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

No delivery and now items crossed through on infurn.com

OK... so after waiting over 4 months I was expecting to take delivery of both my Big Boy Bean bags this week... how silly was I. However checking the status of both of my orders online now, they are crossed through and there is no delivery time indicated any more.

Is this a joke or are you really going to do a runner with my money now and provide no products. The contact number listed here now has some speil in what I can only assume is Swedish (or at least it sounds or Nordic origin) and as before no responses to emails.

Sonia Harris... I see your name but have no idea how to contact you or any one else of substance within Infurm.... please can you advise as to what on earth is happening with this sham !?!

Useless

Same as everyone else on here, totally incapable and amazed they are still in business. Ordered a bean bag in November on Groupon deal and website says handed to DHL last month for 'hand delivery' - no tracking details and no sign of bean bag.

Anyone who is thinking about ordering from Infurn make sure you order on Credit Card and remember you only have 90-120 days to raise a chargeback if you don't get your item...

Edit: Just read this on the right hand side of the page:

"The company has undergone a deep re-structuring process in recent months following the takeover by an investment company. The new management team, with vast experience in the sector, is now in the final stages of turning the company around, resolving the issues that have previously affected the company from fulfilling its commitments. Any problems arising from the previous management team will be fully resolved by February 2012. "

Still being fed the same old rubbish then... March 2012 and still no resolution.

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Greg

Thank you for your comments, I have today telephoned and spoken with the account holder and provided contact details for our freight providers. The hand delivery status was provided to us by our freight providers when we requested tracking details, they have stated once an order is issued with the hand delivery status this meant the customer delivery had been attempted once and a card is left for customers to arrange redelivery. Infurn is charged for a second redelivery attempt therefore it is in our interest that orders are despatched and delivered to our customers. We are not made aware of any issues with the deliveries until we are contacted by the customer or freight providers.

Please accept our apologies for the inconvenience caused to you both in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Still waiting for the shipping costs

Dear Sonia,

on March 16th you promised me to return my shipping costs. No sign.
How are you going to pay it back and how long will it take.

Elke

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Elke

Thank you for your comments. I have today instructed our finance department expedite your refund for shipping cost. Please accept our apologies for the inconveniece caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Should be no star really

I ordered a bean bag in early November with a Groupon voucher - so far as you can guess I have had nothing. A few delivery dates have gone by and now I don't even get a delivery date anymore, the last one has been and gone and now been crossed out. I contacted INFURN via e-mail but apart from an automated message I have had no response. I have been offered vouchers for the delay in delivery but do they really think I will ever order anything from then again after this disaster? Wish I never got involved and I can only advise other people: DON'T BOTHER, IT'S MORE HASSLE THAN IT'S WORTH!!!

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Horobin

Thank you for you comments. I have tried to contact you by telephone on the number listed on your order but this appears to be incorrect. I have today reviewed your order and found this has been cancelled as per your referrer Groupon you will have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

0.1 out of 10

I ordered two bigboy beanbags in July 2011 for christmas presents. Delivery dates are continually updated and moved. One beanbag arrived in Febraury. The other was due last week ... and has now been crossed out on 'my profile' - I don't know what is happening; I've emailed Infurn but they don't reply (other than the automatic acknowledgement). It's so frustrating. My children are being really patient waiting for their christmas presents (my daughter who's has actually arrived doesn't feel she can open hers until her sisters arrives). This situation is ridiculous and not knowing what is going on is becoming infuriating. I would recommend that potential customers think VERY carefully before ordering from Infurn.

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Mason

Thank you for your comments. I have tried to contact you by telephone today and received your voicemail service. I have reviewed your above order and found this order was cancelled by your referrer Groupon. you should have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, Groupon believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

16 weeks and counting

I ordered a bean bag in November through pigsback and have had the same experience, missed delivery dates etc. Pigsback have been excellent, keeping in contact with honest updates and offering full refunds from as early as December. I'm annoyed at the wait however I still really want my bean bag.

Seeing as groupon have cancelled their orders there should be no reason to delay delivery of my beanbag now. I'd like an actual delivery date.

Apologies, I have added my valid order number.

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Sir/Madam

Please provide a valid customer order number or full name to enable us to investigate this matter.

Regards

Sonia Harris

Customer Relations Supervisor

18 weeks waiting for a beanbag and still counting

What is going on!

Infurn don't reply to e-mail so makes me suspisous after all this time and Groupon just say it's with a courier company - well it has been since 14th Feb, according to Infurn information but they also can't help and tell me when or whom is going to deliver my BigBoy, apart from a small man with a van.

So I suspect it's not. Groupon told me that Infurn forfilled 18thousand orders and all the others were passed back to groupon to offer someone elses product or get a refund. I'm one of the 18 thousand who seem still to be stuck in the system and Groupon just stay tuff, it will turn up when it does.

Ordered early November. Thought great would be here for Christmas when it's *really* needed.

Given up counting how long it's been but still no sign of a big boy bean bag. Have just re-emailed Infurn as i'm deaf and I really don't want to miss the delivery company...

Oh and coninsidently i've now had 3 suspisious *virus/hooky* emails from DHL/FEDX, since 14th Feb which was my delivery date. My protections are picking them up and stopping them come through, so I just get an e-mail warning - so people do be careful especially and this company have promised lots and delivered low.

Will be glad when it arrives but not excited anymore.

16 March 2012

Reply from Designfurn LTD (infurn.com)

Dear RH

Thank you for your email, I have today responded to the email address on your order with contact details for our freight providers.

Please accept our apologies for the inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

No service at all

In September 2011 I bought a certificate for a beanie-chair from Infurn via "Dagens Bedste". First of all it was nearly impossible to order and pay for the chair. A couple of weeks after the promised delivery date I contacted "Dagens Bedste" in order to make a cancellation. I had read too many stories online about people who never received their orders. Luckily "Dagens Bedste" made my refund right away.
The delivery was paid directly to Infurn and despite having e-mailed several times to customer service I have never received the money. I have a feeling that if I had paid for the order directly to Infurn I would still be waiting for that as well. I doubt that I will ever receive the refund of the delivery.
This is the must lousy and shady business I have ever been in touch with and I highly recommend others to stay away.

UPDATE:

Dear Sonia Harris,

Thank you for the fast reply. According to my inbox I e-mailed you the bank details on October 24th. I have just e-mailed the Danish customer service the information and I am looking forward to closing this case.

Regards Simone

15 March 2012

Reply from Designfurn LTD (infurn.com)

Update.

Dear Mrs Peterson.

Thank you for your response. I have received confirmation the order was returned to senders. I have instructed our finance department to action your refund.

Please accept our apologies for the delay in actioning your request.

Kind Regards

Sonia Harris

Customer Relations Supervisor


Dear Mrs Peterson,

Thank you for your comments, I have today reviewed your account and tried to contact you by telephone. You were advised by email of 14 October 2011 to provide your bank details to enable the refund, however it has also been noted the order was released for shipment with DHL. I have asked our logistics department to investigate and locate this order. Once this information has been received, I will instruct our finance department to issue a refund for the shipping cost. If you require any further information please do not hesitate to contact me.

Kind Regards

Sonia Harris

Customer Relations Supervisor

So really, really bad - wanted a crossed star

Like most people I ordered long before Christmas. Still have not seen my goods.

When I do get an answer, very seldom, I always got told "will be shipped Tuesday" or whatever.

On their homepage for my delivery it states "will be delivered week starting with February 10, 2012" Today it is March 14. Still no sign - by the way - who starts a week at a Friday.

I guess Infurn togehter with Groupon pulled of a giant scam!

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Sjöberg

Thank you for your comments, Your sales agent has today tried to contact you by telephone, a voicemessage and email has been sent in respect of the above order. Your order is expected to be released for shipment from our warehouse in Germany week commencing 19 March 2012. Please contact me at support@infurn.com or respond to the email from your sales agent for further information. The reason we were unable to fulfil your order request was due to your requested colour choice being out of stock. As a solution to your item being out of stock you should have been offered the opporturnity to select one of our alternative availble colours that was available for earlier despatch.

Please accept our sincere apologies for the lack of communication you received from Infurn as this is not the kind of Customer Service we now expect for our customers at Infurn.

Kind Regards

Sonia Harris

Customer Relations Supervisor

Do Not Deal With This Company!

I too bought Groupon vouchers and placed my order for bean bags with Infurn in November last year. After a number of extended delivery dates, emails to the company and immense frustration on my part I received an email from Groupon offering an alternative product from a UK supplier. I was assured I would have my carriage refunded by Infurn within two weeks. No surprise, four weeks later I'm still waiting! I am emailing and phoning daily, I as yet have not had a reply to my emails and the recorded phone message is the same as everyone else seems to be getting, saying they are not taking calls at the moment. I fully intend to seek further legal advice. This company should not be allowed to treat people this way and I would advise everyone to avoid them like the plague!

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Jennings

Thank you for your comments. I have today reviewed your account and informed our finance department to action you refund for shipping cost. The delay in your receiving the refund has been due to the volume of refunds being issued since the cancellation of the deal campaign .Please check with your credit card provider for details of their bookback processing time and procedure

Please accept our apologies for the inconvenience caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor

We would like to offer sincere apologies for accept our apologies for the which shows cancelled by Groupon

So many problems in the world, clearly not enough bean bags

Infurn, Infurn, Infurn, what the hell happened? Who do you think you are? Santas workshop? You thought you could deliver all the beanbags in the world in one night? I'm loving the following from your website:

"INFURN is a young company, unconventional-run company with short communication channels, fast processes and without hierarchies. In this way we achieve maximum productivity, with extremely low costs."

I would get someone to look at the syntax of your website copy because this virtually doesn't make sense. What it does tell me is that your jaunty little company are learning from their ill-advised operations model of stripping out the heirachy of people who actually know what they're doing and replacing it with polestyrene balls and moonbeams.

Yes I am one of the chosen along with everyone else on this fun little forum, bean-bagless, annoyed, confused and staring at the space in my living room that is full of your broken promises. You're milking this so now my expectations are such that to take this long, this bean bag must be the best bean bag on earth. Has the cover been made using rare japenese silk worms? Have the insides been flown into space to make them extra floaty? Is it going to be delivered by Lord Lucan riding Shergar? Or am I to expect the same grotty ball sack chucked over my back fence that everyone else has had?

Your website, which is about as reliable as Mystic Meg, tells me it will be delivered this week, yet I see no sign of a tracking number or dispatch.

Sonia, you're a hero, I don't know if you know that. I know what it's like to draw a short straw in customer communications and I've no doubt you're doing your very best. If you could throw my order number into the mix of grievances, I would be very grateful.

=======================================================

Thanks for your response Sonia.Ok, so Groupon have refunded in a matter of days, anytime scales on when Infurn might?

Oceane found this review useful

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Hull

Thank you for you comments. I have tried to contact you by telephone and have left a voicemail message. I have today reviewed your order and found this has been cancelled as per your referrer Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

Lucky me has TWO bean bags!

I initially wrote a review on here back on 15 March (had actually received a bean bag after waiting 4 months, but in the wrong colour) - an Infurn representative, Sonia Harris (Customer Relations Supervisor) replied to my review and tried to call me.
I managed to send and receive a couple of emails from her and she informed me that they were expecting a delivery of the correct colour to their warehouse in Germany on 21st March. I heard nothing further despite repeated email requests until the correct bean bag arrived last week.
I now have two bean bags, one of which is still in it's (HUGE) box in the hallway waiting for Sonia to reply and let me know if I can give it away to my family or if Infurn are going to arrange to collect it.
I wouldn't purchase from them again, but don't give up hope if you are still waiting...

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Singleton.

Thank you for your comments. I have tried to telephone today in respect of you above order, I have reviewed your account and found no notes have been added to your order and offer sincere apologies for the lack of communication and poor customer service you have received in this matter. I can arranged for the correct coloured bigboy to be released for shipment from our warehouse in Germany week commencing 19 March 2012, or we can issue a refund for your shipping cost. Please contact me at support@infurn.com with further instructions.

Again apologies for the inconvenience caused to you in this matter

Kind Regards

Sonia Harris

Customer Relations Supervisor

Worst customer service experience ever!!

I ordered 2 BigBoy Bean Bags as gifts on the 3rd November 2011, original delivery expectation was week 49 that then got put back to week 2, already now too late for Xmas.
I then received an email from Groupon apologising for the delay on the 24th Jan and stated they would be delivery no later than the 19th March (we can live in hope).

I've been checking my account and in the last couple of weeks the delivery date now states w/c 7th March, still not here. I've checked today to see if a tracking number has appeared and one my orders has been stricken through no notes to say why, no one is answering the phone or indeed any emails sent! So quite frankly I'm fed with the whole thing. This was my first experience of using Groupon and Infurn has put me off ever using them again.

REPLY TO RESPONSE

Thank you Sonia, I have now received a refund from Groupon for the BeanBags can you please advise when I will receive the shipping costs. It has now been 5 months I think that Infurn have had my money long enough.

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mrs Summers

Thank you for you comments. I have tried to contact you by telephone in respect of your above order. I have today reviewed your order and found this has been cancelled as per your referrer Groupon you will have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.

Daylight Robbery

Ordered a yellow bean bag on the 7th November. We are still waiting for it to arrive.

Not a lot more to say... Do not order from Infurn unless you enjoy wasting money.

15 March 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Edwards

Thank you for you comments. I have tried to contact you by telephone in respect of your above order. I have today reviewed your order and found this has been cancelled as per your referrer Groupon you will have been notified of this by Groupon. Infurn had no influence over Groupon's decision to cancel the deal campaign, they believe this is the best course of action to satisfy customers. We will be refunding your shipping costs,however you voucher cost will be be refunded by Groupon, as this payment was not submitted to Infurn.

Please accept our sincere apologies for the inconvenience and distress caused to you in this matter.

Kind Regards

Sonia Harris

Customer Relations Supervisor.