I was searching the internet for a product that many people indicated that they stocked and sold, however when I studied the items they offered I found that it was hard to find a supplier that genuinely had a comprehensive stock available and priced.
When I found the Innovate Electrical Supplies site I was immediately able to identify and purchase every single item.
Then after I had placed the order Andrew phoned up to enquire as to whether I wanted a transformer to the power the system, he had looked at my list and realised I would need one. I had in fact purchased one elsewhere, but a nice touch to ensure that I had all I needed. I have since made another purchase and I can honestly say their good service is not a "one off".
I purchased some lighting supplies from this company over the internet, this was the first time I had used them and I will certainly use them again if the need arises.
The Items were delivered quickly, well packaged and as ordered.
I received a personal acknowledgement of my order and received updates of delivery progress. I ordered on Friday and the goods were delivered the following Monday. On Tuesday Andrew called to check if all was OK. In short, brilliant service!
I ordered some lights and needed them delivered as quickly as possible as I was working on a time-critical project. I phoned up to see how long my items would take to arrive. The customer service was excellent and they made sure that my items were delivered as quickly as possible. Needless to say that I've been very impressed and I look forward to doing business with them again shortly!
Very good service from the first phone call, staff answering the phone were knowledgeable about the product and could answer my questions straight away (unlike the other company I called)
Free next day delivery on the product I ordered too, so I'm one happy customer.
I had many choices on the internet and how lucky was I to choose this company,not only were they competitive,but the service was excellent.I placed the order and my goods arrived the next day.Well done great company,great prices,great service.
First class service all the way, all staff extremely friendly and very helpful with excellent product knowledge. Heater was dispatched the same day for next day delivery, couldn’t fault the after sales service when they even made a call to asked if I had received delivery and if all goods were to my requirements. Will be using them again and will recommend them to all my colleagues
I bought an air conditioning unit and Andrew from the companyt was most patient and helpfull when I experienced difficulties setteling my account on line. His after sales service was supberb and left an impression with me that the customer is important to the company unlike many I have dealt with.
Once the deal was done I received a confirmation by email and a day later another email to let me know of the next day delivery. The goods were indeed delivered the next day and I am very happy with both the product and the service.
The products that I ordered were delivered within two days, as agreed, safely (given that they were very fragile) and the price was significantly below that I paid for the original items that I was replacing.
HAVING BEEN SENT THE WRONG GOODS FROM ANOTHER FIRM WHO DIDNT ANSWER THEIR PHONES OR EMAILS I CONTACTED INNOVATE AND HE WAS AN ABSOLUTE STAR, PHONED ME BACK WITHIN SECONDS CONFIRMED HE HAD STOCK, UNLIKE OTHERS, PROMISED NEXT DAY DELIVERY & SURE ENOUGH THEY ARRIVED NEXT DAY, EVEN CONTACTED ME TO CHECK ALL WAS OK. WOULD HIGHLY RECOMMEND
Customer service and care focused. Helpful and able to source items that others were not able to. Phoned back when they said they would and delivered on time. I could not fault this electrical supply company and would recommend them to others and use again. Andrew could not have been more helpful - Highly recommended
It was essential I had a quick delivery on my items and rang at about 7 at night because of the trade I work in. My phone call was answered with excellent service and answered my queries immediately. Quick delivery including a follow up call to ensure I got my goods. Excellent service from andy!
Very quick and efficient service and good quality product. Price was also very competitive. Would use them again or recommend to a friend.
Thank you for a fantastic service and swift delivery. Customer Service was second to none and I would highly recommend this company to anyone.
Many Thanks Again Andy for all your help and courteous support. You were 1st class!!
I ordered a fan and was not expecting a delivery for a couple of days when I was receiving a confirmation e-mail informing me that the goods would be sent via night courier without me having paid for this service. Very impressive fast response. Thank you
Exactly how trading online should be!
Uncomplicated web site with a fast checkout procedure which includes paypal as an option.
Innovate Electrical Supplies very quickly sent follow up emails confirming the order with dispatch confirmation and the goods were delivered next day as promised.
Price for what I ordered (air con unit) was also very competitive. Even received a follow up courtesy call to check everything was ok. Will definitely use this company in the future.
I would highly recommend Innovate electrical supplies for all kinds of electrical enquiries from small purchases to large jobs.
The advice and information given by Andrew on any sort of product you require is brilliant, I will continue using innovate as I can't fault them.
I had been having trouble finding exactly the right product for a particular situation. I eventually found what seemed to be just what I was looking for, but was not sure which supplier to choose. Luckily for me one of the three I contacted was Innovate Electrical Supplies. The other two did not return my calls, however Andrew did within two minutes and from that moment all my problems were solved. Good advice, excellent order processing procedures and delivery of 35 outside lights of really good quality shipped from Germany in 3 days. You can't expect better than that!
My order was completed, and with me, within 24 hours of making the order. This was followed up the same day with a telephone call to ensure that I was completely satisfied with the service provided. Excellent.
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