from placing the order to the delivery of the goods the experience was excellent, it was easy to find and order the item we required and the delivery was prompt we would recommend this supplier and definitely use them again
I looked for fires Monday morning and found this company via google and they were very competitive and gave free delivery.
Because of this I purchased and the fire was delivered the next morning and the delivery company even gave a 1 hour estimated delivery on the day.
I wanted an air conditioning unit to heat/dry my workshop and found innovate online, they offered the best pricing with free delivery, subject to order size, and the availability of the landline contact for assistance if required I found reassuring.
Having trawled the net for the best price you always worry if you're sacrificing service for competitive pricing. Not in this case. I ordered the part received two confirmation emails and a text telling me the hour it would be delivered in. and yes it arrived bang on time the next day. Normally I steer clear of buying on the web but on this occasion I'm glad I did.
I have over the past few month purchased various outside lights for our garden that we are having fully landscaped , i have been really impressed with the website , service and quick delivery from Innovate Electrical Supplies Ltd .... i would not hesitate to recomend this company to anyone , and i will certainley use them again in the future
I placed an order with Innovate back in 2011 and was more than happy with their advice, price, product and service, and I needed the same item - ceiling fan - for my new house. Andy very kindly looked up my old order and got me the same ceiling fan code etc and I was able to order the same one once again!
It arrived as expected on time, and I have found Innovate to be the best priced - along with great customer service so its a win-win situation and no need to go anywhere else!
Nothing has been too much trouble for Andy to help me with and we are now ordering ll our light fittings, electrical sockets, and more from them. It's very refreshing to receive customer service as good as yours these days so Many thanks for your help Andy!
The Dimplex heater in question was a good price and was delivered free. The service was fast, order to delivery in just two days, with personal touches such as following up the scheduled delivery with an email. I will certainly use this company again if the need arises
Friendly ,patient ,efficient ,clear customer service ,quick delivery and quality products- what more could you ask for!
I ordered an external light from Innovate Electrical Supplies, and was provided with updates as to the progress of the order. It arrived quickly, and even received a courtesy call and email to make sure it was received. Good customer service, would recommend.
Having used another similar site, where I received product that was incorrect and faulty and then unable to contact the seller to return, its refreshing to find a site that does exactly as it should.
Ordered Tuesday, delivered Wednesday. Great service and also great follow up and information on progress of my order
I needed some replacement LED components and Innovate Electrical Supplies was recommended to me by a wholesaler. From the moment the phone was answered Andrew Fisher could not have been more helpful giving me sound advice and a practical way forward which actually involved purchasing less than I might otherwise have done. Having placed my order on line, which was very easy and had the benefit of payment by PayPal, my order arrived in less than 24 hours! I was staggered when the delivery was made before noon on the following day and am delighted to be able to write this review to provide the much deserved praise this transaction deserves...
I was searching the internet for a product that many people indicated that they stocked and sold, however when I studied the items they offered I found that it was hard to find a supplier that genuinely had a comprehensive stock available and priced.
When I found the Innovate Electrical Supplies site I was immediately able to identify and purchase every single item.
Then after I had placed the order Andrew phoned up to enquire as to whether I wanted a transformer to the power the system, he had looked at my list and realised I would need one. I had in fact purchased one elsewhere, but a nice touch to ensure that I had all I needed. I have since made another purchase and I can honestly say their good service is not a "one off".
I purchased some lighting supplies from this company over the internet, this was the first time I had used them and I will certainly use them again if the need arises.
The Items were delivered quickly, well packaged and as ordered.
I received a personal acknowledgement of my order and received updates of delivery progress. I ordered on Friday and the goods were delivered the following Monday. On Tuesday Andrew called to check if all was OK. In short, brilliant service!
I ordered some lights and needed them delivered as quickly as possible as I was working on a time-critical project. I phoned up to see how long my items would take to arrive. The customer service was excellent and they made sure that my items were delivered as quickly as possible. Needless to say that I've been very impressed and I look forward to doing business with them again shortly!
Very good service from the first phone call, staff answering the phone were knowledgeable about the product and could answer my questions straight away (unlike the other company I called)
Free next day delivery on the product I ordered too, so I'm one happy customer.
I had many choices on the internet and how lucky was I to choose this company,not only were they competitive,but the service was excellent.I placed the order and my goods arrived the next day.Well done great company,great prices,great service.
First class service all the way, all staff extremely friendly and very helpful with excellent product knowledge. Heater was dispatched the same day for next day delivery, couldn’t fault the after sales service when they even made a call to asked if I had received delivery and if all goods were to my requirements. Will be using them again and will recommend them to all my colleagues
I bought an air conditioning unit and Andrew from the companyt was most patient and helpfull when I experienced difficulties setteling my account on line. His after sales service was supberb and left an impression with me that the customer is important to the company unlike many I have dealt with.
Once the deal was done I received a confirmation by email and a day later another email to let me know of the next day delivery. The goods were indeed delivered the next day and I am very happy with both the product and the service.
The products that I ordered were delivered within two days, as agreed, safely (given that they were very fragile) and the price was significantly below that I paid for the original items that I was replacing.
HAVING BEEN SENT THE WRONG GOODS FROM ANOTHER FIRM WHO DIDNT ANSWER THEIR PHONES OR EMAILS I CONTACTED INNOVATE AND HE WAS AN ABSOLUTE STAR, PHONED ME BACK WITHIN SECONDS CONFIRMED HE HAD STOCK, UNLIKE OTHERS, PROMISED NEXT DAY DELIVERY & SURE ENOUGH THEY ARRIVED NEXT DAY, EVEN CONTACTED ME TO CHECK ALL WAS OK. WOULD HIGHLY RECOMMEND
Customer service and care focused. Helpful and able to source items that others were not able to. Phoned back when they said they would and delivered on time. I could not fault this electrical supply company and would recommend them to others and use again. Andrew could not have been more helpful - Highly recommended
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