I was desperate for a set of retail scales so ordered a set on a Sunday without really doing my research. On Monday morning I got a call from in-scales who had noticed our company name www.thebackyshop.co.uk and out of interest looked at who we where. They weren't sure the scales i'd chosen suited our business so called to discuss it with me. Robert spent 15 minutes discussing our needs then sold me a set that were £60 cheaper than the ones i'd originally ordered. Outstanding, i'll definitely be buying scales off them in the future.