within hours of getting in touch with Insignia my product was designed, created and ordered as desired. Early delivery well inside the 28 days only enhanced my experience of working with the company .....
Having discovered our stocks of pens were low, and a special event was upcoming, Insignia did a very quick turnround of our order, which included updating our artwork, without any compromise to the quality. Staff were very friendly and helpful.
Everything went to timescale as agreed , slight hiccup as order couldn't be processed without up front payment (only for a first order) but the company were flexible on this after discussion --product looks good --would highly recommend.
Communication with the company was 1st class prompt and succinct.
We order regularly from Insignia and always find Sandra, our Account Manager, helpful and quick in responding. Their prices are normally good and their turnover fast.
Nearly all of our items have been great - we did have an issue with some torches that we ordered not working very well but they were replaced and a credit note issued.
Our account manager has been very helpfull, helping us through multiple orders with pressing deadlines & different delivery addresses.
The design team have also been very good with the artwork.
A pleasure to work with all round.
Had previously purchased glassware from Insignia so artwork was already in place.
New order for glassware and key rings ( all engraved) placed and speedily delivered.
Very happy customer!!
I have used Insignia for a number of years and from the moment your call is answered to placing your order, you know you are in safe hands.
Professional from start to finish helpful friendly staff and the products they have are bang up to date.
Pleasure to business with Lorraine and the team
Excellent customer service, fast delivery, good quality products
Insignia supplied excellent quality metal and embroidered badges at good prices.
They did a great job in modifying our art work and delivered the finished products
ahead of schedule. We will certainly use them again
I have just been in touch with Insignia to get some personalised goods. I have to tell you that they were fantastic! Nothing was too much trouble for the salesperson.They sent quick replies to all my queries and kept on sending me proofs to look at. Any amendment was quickly sorted without any trouble. The sale was not sealed until you were happy with the goods. You really should give them a try and pass the word to Sue who was looking for gifts for her work contacts. I will be using them again that's for sure!
Order arrived several days before requested dead line. I was updated during the order with progress, even when my point of contact was not available. Definitely use the company again for future events and show merchandise.
The dealings I have had with Insignia UK, have been faultless. The attitude of the staff gives you a feeling that your order matters to them and they strive to give you the best possible service. I would have no hesitation in recommending this company to anyone.
I have used Insignia to provide marketing materials for the organisation for which I work for a number of years. I have been fortunate that the lady that I deal with has worked for Insignia for virtually the whole time that I have been using them, so I am always dealing with the same person which makes life much easier because she knows what we've had in the past. We find Insignia's prices very good and the materials provided always look good. Insignia know their stuff which is great as they can recommend the best items for our purposes to us. Only once did I ever have a problem with materials provided, which was very recently, and I think this really boiled down to a misunderstanding between Insignia and the factory. However Insignia were very helpful and we received a 25% discount. Despite this slight 'wobble' I would still happily recommend Insignia to anyone and still fully intend to use Insignia to provide my organisation's marketing materials.
After much discussion as to how the finished article was to look like from sent diagrams, we were not disaapointed with the results.. Excellent service and quick delivery . Will be ordering other items without hesitation
Quick service and happy with the goods but two of the batches were sent to the wrong address, I did contact yo0u to let you know one batch had been sent to the worng place yet the second batch was sent to the wrong place again.
i would recommend insignia as they have always transfered my ideas into reality, the quality of the items i have received has been very good and those who have recieved them from me have been very inpressed
It is such a pleasure in this climate to deal with a company that does exactly what is says on the tin, we have dealt with several companies in the past weeks, as we are organising a promotional drive and have not been very impressed with feed back or speed with which our requests have been dealt with, but dealing with Isignia has been very impressive especially the speed with which our order was delivered and the quality of the product ordered, a full 10 out of 10 from us.
Whenever I phone to put an order in even though it may only be once a year, they appear to remember you and have all your details to hand in no time at all.
I always find them friendly and willing to help. If they haven't the product you are looking for they will go out of their way to try and get it for you.
When the order is placed they keep you informed of it's progress sending you detail
of the actual item before going ahead with it.
I find them a really good company to deal with and would recommend them to anyone.
Ordered some jubilee mugs for the whole school at a reasonable cost. Had to keep checking on delivery as they did not arrive as scheduled. When they finally arrived just before the event there were lots of damaged items and I mean totally smashed up! They were replaced after several telephone calls. Lovely staff manning the phones. Need to change their delivery transporter.
My dealings with Insignia have all been painless. All my questions have been answered swiftly and I have found the staff to be most helpful and obliging.
I would fully recommend this company and look forward to dealing with Insignia in the future.
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