Ordered a part on March 26th, money taken next day, part still not arrived on April 9th. Sent an email inquiring as to where it was on April 4th to be told very curtly that it would be with me in a few days. Still waiting....
Very impressed with both price and delivery of SMEG fridge door component recently purchased and would have no hesitation in using Inter Spares again.
I gave a call to the customer service before placing the order to ensure I was selecting the right product: prompt and professional answer.
I so got the right new filter for my old kitchen hood and the replacement went completely smoothly (and I am not exactly an expert...)
I would recommend this site for cooker spares and parts would recommend this site to other people. A big thank you.
Good service, would deal with again and recommend others
I ordered a part for my dishwasher it arrived promptly.
We discovered we had ordered the wrong part, we did not use this part and thought we would better to get rid of our broken dishwasher and buy a new one. I filled in relevant forms and sent product back to Interspares (to a returns department that only exists as a way to make the company look better than it is)..........A week later I spoke with [name] (with his doesn't care less manner) and he informed me he could not find the part and could not deal with this matter so I then called a few days later and [name] informed me that the part had been there a few days!!!!!!!! (11 November 2012) she said I would have to wait 30 days for a refund......HMMM ALARM BELLS RING.........I waited 30 days (14 December 2012) and have just been informed by the BOSS..!!!!!! [name] that the part had been fitted and was unsellable.............I wonder who made that decision!!!!!! I had not been contacted or informed on this about this matter and I can absolutely guarantee [name] that this matter is not resolved as this is a disgraceful way to treat honest customers who are being misinformed just so that you can keep OUR money. I think your attitude as a company boss stinks and I will be contacting Trading Standards immediately.
I needed a glass turntable for a microwave. First item supplied didn't fit the drive mechanism, so I returned the item, expecting a refund. But I received a replacement, with the drive mechanism and support ring. Excellent!!
Smeg door shelf received very promptly. Packaging was faultless. Communication from Interspares was excellent too... my model of fridge wasn't listed so I made an enquiry via their site & got phonecall back the same day. Highly recommended to all.
I ordered a new shelf for my oven and it was dispatched promptly, arriving as expected. The shelf was very well packaged and in good condition. No complaints at all.
I found the part for my Smeg fridge freezer on the website without any hassle and ordered it. The part arrived within five days (to Ireland) and was well packaged. I also liked the fact that the costs were clear and upfront (some companies only 'advise delivery costs at time of postage' - this fact is usual hidden in their confirmation emails).
On this experience - i'd happily recommend this compnay and will consdier using them again.
I found my parts easily on the website and easy to order. When received the wrong part (wrong order, my fault) then everything goes quiet, website doesn't forward correctly to returns once the online form is filled out, the email address provided gets no response and the phone just rings and rings.
No complaints whatsoever. Glad I didn't read the reviews before hand otherwise probably wouldn't have used them. However, time from order to delivery five days! Can't get much better than that. Very well packaged to avoid damage in delivery.
Needed a new motor, found it straight away on interspares website, witha discount & free delivery. Bargain. Deliverd within a few days, fitted & working fine. Also noticed a large amount of other spares if/when needed so tagged interspares to my favourites!!
Needed a fan oven motor for a 13 year old Stoves double over. most companies did not bother to look just said it was to old. Interspares found it no problem. delivered in good time and now works perfectly. Saved me replacing a very good if old oven
Ordered a replacement oven element on Saturday, arrived following Friday in perfect condition and worked perfectly. It did take until Wednesday to get any sort of estimated delivery time which could have been better, but otherwise no problems.
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